Job Description
Lending Support Officer
Banking & Finance
Mortgages / Lending
Sydney
Contract or Temp
9/4/2026
Flexible working hours
Hybrid working arrangements
24-month Max term opportunity
About your Role
Join our Lending Solutions Team as a Lending Support Officer. You will be responsible for providing relief management of Lenders files during their absences, which includes communicating with members, answering questions pertaining to the loan application process and dealing with all stakeholders across the lending supply chain ensuring the loan progresses through to settlement while also providing an efficient, high-quality level of service to members.
What’s on offer
24-month max term contract
Hybrid working arrangements
Join one of the World's Most Ethical Companies for 10 consecutive years
Key Responsibilities
Maintain up-to-date knowledge of all products, services, policies and procedures applicable to the position, while maintaining pipeline management and providing administrative support for Lending Managers
Provide support with Lead management for the department while identifying continuous improvement in processes and present opportunities for innovation to the Sales Support Team Leader
Achieve individual KPI’s which relate to sales, service and compliance and contribute positively to the’ broader department KPI deliverables.
Identify existing and potential member needs, recognising appropriate opportunities to maximise product penetration and uptake whilst simultaneously enhancing the member/customer experience.
Effectively deal with member/customer interactions in a positive, thoughtful, personalised and knowledgeable manner –including the professional handling of complaints and associated resolutions.
About You
You are a analytical professional with a proven ability to build relationships with stakeholders with attention to detail as well as having:
FSR Tier 2 Accreditation (essential)
Strong proven experience in customer service and administration
Experience in Banking or financial services industry
Mortgage lending or Lending retention experience (highly regarded)
About Us
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.
Banking & Finance
Mortgages / Lending
Sydney
Contract or Temp
9/4/2026
Flexible working hours
Hybrid working arrangements
24-month Max term opportunity
About your Role
Join our Lending Solutions Team as a Lending Support Officer. You will be responsible for providing relief management of Lenders files during their absences, which includes communicating with members, answering questions pertaining to the loan application process and dealing with all stakeholders across the lending supply chain ensuring the loan progresses through to settlement while also providing an efficient, high-quality level of service to members.
What’s on offer
24-month max term contract
Hybrid working arrangements
Join one of the World's Most Ethical Companies for 10 consecutive years
Key Responsibilities
Maintain up-to-date knowledge of all products, services, policies and procedures applicable to the position, while maintaining pipeline management and providing administrative support for Lending Managers
Provide support with Lead management for the department while identifying continuous improvement in processes and present opportunities for innovation to the Sales Support Team Leader
Achieve individual KPI’s which relate to sales, service and compliance and contribute positively to the’ broader department KPI deliverables.
Identify existing and potential member needs, recognising appropriate opportunities to maximise product penetration and uptake whilst simultaneously enhancing the member/customer experience.
Effectively deal with member/customer interactions in a positive, thoughtful, personalised and knowledgeable manner –including the professional handling of complaints and associated resolutions.
About You
You are a analytical professional with a proven ability to build relationships with stakeholders with attention to detail as well as having:
FSR Tier 2 Accreditation (essential)
Strong proven experience in customer service and administration
Experience in Banking or financial services industry
Mortgage lending or Lending retention experience (highly regarded)
About Us
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.
💡 Quick Summary
Seeking a career-building opportunity? The Lending Support Officer position is now open for candidates interested in the Finance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.
