Job Description
Ready to take the next step in your IT career?
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on experience with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions across IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
We’re looking for a Level 2 Service Desk Engineer to join our Canberra team full-time. Based in Fyshwick.
In this role, you’ll:
Provide proactive and reactive IT support across diverse client environments
Maintain system continuity through monitoring, troubleshooting, and maintenance
Communicate clearly with clients, giving them confidence and visibility at every stage
Accurately manage tickets, time, and documentation
Collaborate with account managers and other teams to deliver seamless service
Mentor and support junior team members
Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
Bring 3 - 5 years’ experience in a technical role within an MSP environment
Have strong customer service skills and enjoy client interaction
Are proactive, detail-oriented, and a natural problem solver
Have medium to high-level experience with:
Windows Servers, networking (inc. firewalls), Office 365, backups
Hypervisor technologies (VMware/Hyper-V)
And some experience with:
Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions
What We Offer
Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Company Overview
Please visit https://www.efex.com.au for more information
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on experience with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions across IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
We’re looking for a Level 2 Service Desk Engineer to join our Canberra team full-time. Based in Fyshwick.
In this role, you’ll:
Provide proactive and reactive IT support across diverse client environments
Maintain system continuity through monitoring, troubleshooting, and maintenance
Communicate clearly with clients, giving them confidence and visibility at every stage
Accurately manage tickets, time, and documentation
Collaborate with account managers and other teams to deliver seamless service
Mentor and support junior team members
Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
Bring 3 - 5 years’ experience in a technical role within an MSP environment
Have strong customer service skills and enjoy client interaction
Are proactive, detail-oriented, and a natural problem solver
Have medium to high-level experience with:
Windows Servers, networking (inc. firewalls), Office 365, backups
Hypervisor technologies (VMware/Hyper-V)
And some experience with:
Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions
What We Offer
Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Company Overview
Please visit https://www.efex.com.au for more information
💡 Quick Summary
Seeking a career-building opportunity? The Level 2 Service Desk Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
