Job Description
Ready to take the next step in your IT career?
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on experience with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions across IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
We’re looking for a technically confident Level 2 Service Desk Engineer to join our Sydney team full-time.
In this role, you’ll:
Provide proactive and reactive IT support across diverse client environments
Troubleshoot issues end-to-end, taking ownership of tickets and seeing them through to resolution
Maintain system continuity through monitoring, troubleshooting, and maintenance
Communicate clearly with clients, giving them confidence and visibility at every stage
Accurately manage tickets, time, and documentation
Collaborate with account managers and other teams to deliver seamless service
Mentor and support junior team members
Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
Bring 3 - 5 years’ experience in a technical role within an MSP environment
Are a confident troubleshooter who doesn’t get stuck at the first roadblock
Take ownership of issues and don’t escalate at the first opportunity
Have strong customer service skills and enjoy client interaction
Are proactive, detail-oriented, and a natural problem solver
You’ll also have solid experience with:
Windows Server environments and networking (including firewalls)
Office 365 and backup solutions
Hypervisor technologies (VMware/Hyper-V)
And exposure to:
Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions
Nice to have:
Experience with medical practice software such as Genie or Best Practice
What We Offer
Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs.
You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Company Overview
Please visit https://www.efex.com.au for more information
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on experience with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions across IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
We’re looking for a technically confident Level 2 Service Desk Engineer to join our Sydney team full-time.
In this role, you’ll:
Provide proactive and reactive IT support across diverse client environments
Troubleshoot issues end-to-end, taking ownership of tickets and seeing them through to resolution
Maintain system continuity through monitoring, troubleshooting, and maintenance
Communicate clearly with clients, giving them confidence and visibility at every stage
Accurately manage tickets, time, and documentation
Collaborate with account managers and other teams to deliver seamless service
Mentor and support junior team members
Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
Bring 3 - 5 years’ experience in a technical role within an MSP environment
Are a confident troubleshooter who doesn’t get stuck at the first roadblock
Take ownership of issues and don’t escalate at the first opportunity
Have strong customer service skills and enjoy client interaction
Are proactive, detail-oriented, and a natural problem solver
You’ll also have solid experience with:
Windows Server environments and networking (including firewalls)
Office 365 and backup solutions
Hypervisor technologies (VMware/Hyper-V)
And exposure to:
Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions
Nice to have:
Experience with medical practice software such as Genie or Best Practice
What We Offer
Competitive salary: we recognise your expertise
Supportive, down-to-earth culture: collaboration and respect are at the core of our team
Birthday leave: celebrate your day, on us
Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs.
You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
Company Overview
Please visit https://www.efex.com.au for more information
💡 Quick Summary
Seeking a career-building opportunity? The Level 2 Service Desk Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.