Job Description
Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet
The department is responsible for the stability of the applications
Incident Management and Problem Management are the main processes that account for the required stability
In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment
The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
The main tasks of the Service Management Analyst are:
Monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts and preparing reports and meetings
The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs
and above
The department is responsible for the stability of the applications
Incident Management and Problem Management are the main processes that account for the required stability
In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment
The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.
The main tasks of the Service Management Analyst are:
Monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts and preparing reports and meetings
The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs
and above
💡 Quick Summary
Seeking a career-building opportunity? The Level 2 Technology Service Analyst Consumer Finance position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.