Job Description
Full job description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
As the Liability and Technical Specialist, you will be responsible for conducting initial contacts and risk assessments, obtain subjective and objective evidence and determine liability for workers compensation claims. Additionally, you will act as a subject matter expert, providing coaching and advice to our claims teams around liability and other entitlement determinations.
Based in our Darwin office and within a dynamic and collaborative team, this is a unique opportunity to bring your existing technical claims expertise to an existing new specialist role within our NT Workers Compensation function.
How you'll make an impact
Undertake specialist claims investigation, determine normal weekly earnings, lump sum and whole person impairment entitlements;
Provide coaching and guidance to Claims personnel around legislation interpretation and legal advice;
Identify any potential barriers and provide effective strategies for eligibility outcomes;
Provide education to Workers, Employer and Treating Medical Practitioner in respect to rights and responsibilities;
Undertake the internal dispute resolution process as requested;
Provide instructions to panel solicitors with respect to litigated matters;
Prepare required paper work for NT WorkSafe in relation to mediation requests;
Attend mediation and work health court conferences as required.
About you
Significant experience in workers compensation claims management, impairment assessment guidelines and relevant case law;
Strong working knowledge of the NT Workers Compensation legislation and guidelines;
Highly developed communication skills, with the ability to engage and negotiate at all levels of organisation and with a varied set of stakeholders;
A proactive and holistic mindset;
Exceptional time management and organisational skills, with excellent attention to detail;
Empathetic and enthusiastic, with a strong sense of team and collaboration;
A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
As the Liability and Technical Specialist, you will be responsible for conducting initial contacts and risk assessments, obtain subjective and objective evidence and determine liability for workers compensation claims. Additionally, you will act as a subject matter expert, providing coaching and advice to our claims teams around liability and other entitlement determinations.
Based in our Darwin office and within a dynamic and collaborative team, this is a unique opportunity to bring your existing technical claims expertise to an existing new specialist role within our NT Workers Compensation function.
How you'll make an impact
Undertake specialist claims investigation, determine normal weekly earnings, lump sum and whole person impairment entitlements;
Provide coaching and guidance to Claims personnel around legislation interpretation and legal advice;
Identify any potential barriers and provide effective strategies for eligibility outcomes;
Provide education to Workers, Employer and Treating Medical Practitioner in respect to rights and responsibilities;
Undertake the internal dispute resolution process as requested;
Provide instructions to panel solicitors with respect to litigated matters;
Prepare required paper work for NT WorkSafe in relation to mediation requests;
Attend mediation and work health court conferences as required.
About you
Significant experience in workers compensation claims management, impairment assessment guidelines and relevant case law;
Strong working knowledge of the NT Workers Compensation legislation and guidelines;
Highly developed communication skills, with the ability to engage and negotiate at all levels of organisation and with a varied set of stakeholders;
A proactive and holistic mindset;
Exceptional time management and organisational skills, with excellent attention to detail;
Empathetic and enthusiastic, with a strong sense of team and collaboration;
A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
💡 Quick Summary
Seeking a career-building opportunity? The Liability and Technical Specialist - NT Workers Compensation position is now open for candidates interested in the MIS Executive sector. This role in Darwin offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
