Library Assistant, Client Services

Full job description
Are you a motivated, customer-focused individual who can work effectively in a team environment?
Can you meet physical requirements such as the lifting and movement of books and other content around the Library?
Do you have experience working in libraries or the tertiary sector and an interest in delivering high-quality client service?
Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Library Assistant to join the Client Services team in Te Pātaka Kōrero - University Library in a permanent, full-time position.

Key requirements:

Assist clients to find Library content, use electronic resources and self-service options at both physical and virtual service points in a way that reflects our service principles.
Respond to borrowing, access, and membership queries.
Contribute to the management of the Library’s physical collections, including shelving, signage, and the movement of collections.
Contribute to cross-team work and Library projects as required.
Ō pūmanawa - About you

This role is busy, challenging, extremely rewarding, and interesting, and you can expect a variety of tasks influenced by each Trimester.

Ideally, you will:

Have previous experience or interest in pursuing a career in the library and information sector.
Be a motivated, customer-focused individual who takes initiative and has excellent communication skills.
Thrive in this role with an excellent manner with people and strong attention to detail while maintaining a high standard of service to both students and staff.
Have the ability to remain calm under pressure and thrive working with a diverse range of client stakeholders.
Be a highly organised self-starter and natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
Key requirements:

Demonstrated experience of providing high quality customer service.
A proven track record of working effectively within a team environment.
The ability to respond to diverse client needs and keen to work on a range of tasks.
Demonstrated experience of being well organised and accurate with daily tasks.
Excellent communication skills, both orally and in writing.
The ability to meet the physical requirements of the role such as the lifting and movement of books and other content around the Library.


Close date for vacancy: 14 September 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Jenny Zades, Team Leader Client Services (jenny.zades@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

 

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