Library Assistant, Client Services

Full job description
Are you a motivated, customer-focused individual who can work effectively in a team environment?
Can you meet physical requirements such as the lifting and movement of books and other content around the Library?
Do you have experience working in libraries or the tertiary sector and an interest in delivering high-quality client service?
Korero mo te turanga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Library Assistant to join the Client Services team in Te Pataka Korero - University Library in a permanent, full-time position.

Key requirements include the following:

Assist clients to find Library content, use electronic resources and self-service options at both physical and virtual service points in a way that reflects our service principles
Respond to borrowing, access, and membership queries
Contribute to the management of the Library's physical collections, including shelving, signage, and the movement of collections
Contribute to cross-team work and Library projects as required
O pumanawa - About you

This role is busy, challenging, extremely rewarding, and interesting, and you can expect a variety of tasks influenced by each Trimester.

Ideally, you will:

have previous experience or interest in pursuing a career in the library and information sector
be a motivated, customer-focused individual who takes initiative and has excellent communication skills
thrive in this role with an excellent manner with people and strong attention to detail while maintaining a high standard of service to both students and staff
have the ability to remain calm under pressure and thrive working with a diverse range of client stakeholders
be a highly organised self-starter and natural relationship builder who relishes working autonomously as well as contributing positively to a high performing team.
Key requirements include the following:

Demonstrated experience of providing high quality customer service
A proven track record of working effectively within a team environment
The ability to respond to diverse client needs and keen to work on a range of tasks
Demonstrated experience of being well organised and accurate with daily tasks
Excellent communication skills, both orally and in writing
The ability to meet the physical requirements of the role such as the lifting and movement of books and other content around the Library
Role Description: If this link is not available, click 'apply' to view this on the University careers page. Click here to see further information, including salary details.

Close date for vacancy: 14 September 2025.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Jenny Zades, Team Leader Client Services (jenny.zades@vuw.ac.nz).

Please click here to apply and continue reading for more information: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Mo Te Herenga Waka - About our University

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.

Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.

Etahi korero hai awhina i a koe - Why you should join our team

Step into the vibrant world of Te Pataka Korero - Library, where innovation meets tradition. Our team is dedicated to providing excellent client-centred services and fostering a supportive learning environment. With access to world-class resources and special collections, you'll be at the heart of a dynamic community that values knowledge and growth. Be part of a place where your passion for learning and service can truly shine.

Reference 1008364

 
 

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