Job Description
Library Assistant Customer Experience
Permanent Part-Time (30 hours) – Any 5 out of 7
Walkerston Library
Friendly, customer-focused Library Assistant role at Walkerston Library. Temporary part-time position with varied duties and a supportive team.
About this opportunity:
Join our welcoming Walkerston Library team in this rewarding customer-facing role! We are seeking a friendly and proactive Library Assistant who is passionate about delivering exceptional customer service and creating positive experiences for all members of our community.
This temporary part-time position (30 hours per week until 24 December 2026) offers a varied, supportive work environment with an alternating fortnightly roster and the opportunity to contribute to vibrant library programs and services.
In this role, you will:
Deliver high-quality front-of-house customer service.
Assist with borrowing, returns, memberships and general enquiries.
Support library programs, displays and community activities.
Help maintain an organised and accessible library collection.
Essential Qualifications, Experience & Skills:
Strong customer service skills with the ability to engage positively with customers of all ages.
Ability to work collaboratively in a team environment.
Good digital literacy and confidence using technology.
Sound organisational skills and the ability to manage competing priorities.
Previous library, customer service, or community services experience (highly regarded).
Paid QLD Working With Children Blue Card - It is an essential requirement for this position to hold a Working with Children Blue Card. Under Queensland legislation, you must hold the Blue Card prior to commencing employment – No Card, No Start policy. If you currently do not hold a Blue Card, we recommend you commence the application process when you apply for the position. For more information please refer to the following website: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card/applications/apply
Why work for MackayRegional Council?
Mackay Regional Council offers a dynamic, progressive and financially sound local government, with responsibility for $3.5 billion worth of assets and employing almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with good quality education and health facilities.
Discover more about the Mackay Region https://www.discovermackay.com.au/
In addition to the above, we also offer the following employee benefits:
Base hourly rate of $39.16.
12% superannuation.
Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading (Pro-Rata).
Any 5 out of 7 Roster.
May be eligible for salary sacrificing options.
Learning and career development opportunities.
Employee Assistance Program.
Employee health and wellbeing initiatives.
Active Social Clubs.
Want to know more about this role?
View the Position Description (PD) for this role in the document attachments.
How to apply:
Prepare and submit your cover letter and resume, outlining your relevant experience for this role. If applying for this job via a 3rd party job board such as SEEK, LinkedIn etc. you will be redirected to the Mackay Regional Council Careers (eRecruit) website to apply. Follow the prompts to submit your application (the eRecruit Job Application Quick Reference Guide or the eRecruit Job Applicant Guide can assist).
After submitting, you will receive an automated confirmation email. Should you not receive this, please ensure you have submitted your application and your email address on your account is correct.
Applications Close:
Thursday, 19 February 2026
Having troubles submitted your application?
Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY (1300XXXXXX).
***Important information for applicants:
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and ******* testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results
Location:
Walkerston Library
Work Type:
Permanent Part Time
Permanent Part-Time (30 hours) – Any 5 out of 7
Walkerston Library
Friendly, customer-focused Library Assistant role at Walkerston Library. Temporary part-time position with varied duties and a supportive team.
About this opportunity:
Join our welcoming Walkerston Library team in this rewarding customer-facing role! We are seeking a friendly and proactive Library Assistant who is passionate about delivering exceptional customer service and creating positive experiences for all members of our community.
This temporary part-time position (30 hours per week until 24 December 2026) offers a varied, supportive work environment with an alternating fortnightly roster and the opportunity to contribute to vibrant library programs and services.
In this role, you will:
Deliver high-quality front-of-house customer service.
Assist with borrowing, returns, memberships and general enquiries.
Support library programs, displays and community activities.
Help maintain an organised and accessible library collection.
Essential Qualifications, Experience & Skills:
Strong customer service skills with the ability to engage positively with customers of all ages.
Ability to work collaboratively in a team environment.
Good digital literacy and confidence using technology.
Sound organisational skills and the ability to manage competing priorities.
Previous library, customer service, or community services experience (highly regarded).
Paid QLD Working With Children Blue Card - It is an essential requirement for this position to hold a Working with Children Blue Card. Under Queensland legislation, you must hold the Blue Card prior to commencing employment – No Card, No Start policy. If you currently do not hold a Blue Card, we recommend you commence the application process when you apply for the position. For more information please refer to the following website: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/regulated-industries-and-licensing/blue-card/applications/apply
Why work for MackayRegional Council?
Mackay Regional Council offers a dynamic, progressive and financially sound local government, with responsibility for $3.5 billion worth of assets and employing almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with good quality education and health facilities.
Discover more about the Mackay Region https://www.discovermackay.com.au/
In addition to the above, we also offer the following employee benefits:
Base hourly rate of $39.16.
12% superannuation.
Choice of 4 or 5 weeks’ annual leave with 17.5% leave loading (Pro-Rata).
Any 5 out of 7 Roster.
May be eligible for salary sacrificing options.
Learning and career development opportunities.
Employee Assistance Program.
Employee health and wellbeing initiatives.
Active Social Clubs.
Want to know more about this role?
View the Position Description (PD) for this role in the document attachments.
How to apply:
Prepare and submit your cover letter and resume, outlining your relevant experience for this role. If applying for this job via a 3rd party job board such as SEEK, LinkedIn etc. you will be redirected to the Mackay Regional Council Careers (eRecruit) website to apply. Follow the prompts to submit your application (the eRecruit Job Application Quick Reference Guide or the eRecruit Job Applicant Guide can assist).
After submitting, you will receive an automated confirmation email. Should you not receive this, please ensure you have submitted your application and your email address on your account is correct.
Applications Close:
Thursday, 19 February 2026
Having troubles submitted your application?
Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY (1300XXXXXX).
***Important information for applicants:
To be considered for this position, all candidates must have the appropriate working rights for Australia. Your Australian work rights will be verified during the recruitment process.
Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and ******* testing).
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results
Location:
Walkerston Library
Work Type:
Permanent Part Time
💡 Quick Summary
Seeking a career-building opportunity? The Library Assistant - Customer Experience position is now open for candidates interested in the Helper Jobs sector. This role in Mackay offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
