Job Description
About the Role
As part of the MI-Life team, the Life Insurance Administrator (LIA) is responsible for the day-to-day administration of the closed back book of insurance. The LIA handles member enquiries, policy maintenance, payments, standard underwriting, and claims administration, ensuring members receive accurate, timely, and professional service. This role encompasses both direct and indirect member contact via email and phone providing General Advice only.
Key Accountabilities:
Inbox Management & Member Queries
Monitor and triage the Administration inboxes, ensuring all inbound enquiries are responded to, routed, or escalated within agreed service standards.
Respond to member and third-party enquiries via email and phone in a professional and timely manner.
Maintain the inbox to ensure requests are managed accurately and without unnecessary delay.
Ensure any complaints received are recorded and escalated in line with Avant’s internal complaints handling policy and legislative requirements.
Ad hoc tasks requested by team or via the administrative inboxes
Policy Administration
Process policy maintenance requests for the closed book, including contact updates, payment changes/processing, and document reissues.
Maintain accurate member records across all administration platforms, always ensuring data integrity.
Issue dishonour and lapse notices to members and support dishonor follow-up activities where required.
Prepare and distribute member quotes for upgrades to existing cover as required
Standard Underwriting & Claims Administration
Request and collect routine underwriting requirements for upgrades to existing cover.
Liaise with the insurer for standard underwriting clarifications, escalating complex cases as needed.
Issue appropriate claim forms and request required documentation from members.
Collate and follow up outstanding claims requirements, forwarding completed documentation to the insurer.
Maintain accurate records of underwriting submissions, claims requirements, and outcomes.
Key Capabilities Required (Qualifications, Experience and Skills)
Previous administrative experience in life insurance, financial advice, and/or adviser services is essential
Proficient in MS Office (Outlook, Word, Excel, PowerPoint) and internal CRM / administration platforms
Effective written and verbal communication skills
High attention to detail and commitment to accuracy in data and documentation
Preferred Capabilities (Qualifications, Experience and Skills)
Experience in life insurance administration is essential
RG146 Tier 1 Life and Superannuation
Knowledge of superannuation and financial planning
Experience with life insurance policy maintenance software.
Experience with Xplan or similar financial planning CRM
Familiarity with life insurance regulatory obligations including General Advice boundaries
Equal Opportunity Statement:
Avant supports doctors so they can serve Australia’s diverse communities. Having diversity in our workforce brings valuable perspective and strengthens our ability to support healthcare professionals. We therefore welcome people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities. Our inclusive workplace is somewhere everyone can succeed.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au
As part of the MI-Life team, the Life Insurance Administrator (LIA) is responsible for the day-to-day administration of the closed back book of insurance. The LIA handles member enquiries, policy maintenance, payments, standard underwriting, and claims administration, ensuring members receive accurate, timely, and professional service. This role encompasses both direct and indirect member contact via email and phone providing General Advice only.
Key Accountabilities:
Inbox Management & Member Queries
Monitor and triage the Administration inboxes, ensuring all inbound enquiries are responded to, routed, or escalated within agreed service standards.
Respond to member and third-party enquiries via email and phone in a professional and timely manner.
Maintain the inbox to ensure requests are managed accurately and without unnecessary delay.
Ensure any complaints received are recorded and escalated in line with Avant’s internal complaints handling policy and legislative requirements.
Ad hoc tasks requested by team or via the administrative inboxes
Policy Administration
Process policy maintenance requests for the closed book, including contact updates, payment changes/processing, and document reissues.
Maintain accurate member records across all administration platforms, always ensuring data integrity.
Issue dishonour and lapse notices to members and support dishonor follow-up activities where required.
Prepare and distribute member quotes for upgrades to existing cover as required
Standard Underwriting & Claims Administration
Request and collect routine underwriting requirements for upgrades to existing cover.
Liaise with the insurer for standard underwriting clarifications, escalating complex cases as needed.
Issue appropriate claim forms and request required documentation from members.
Collate and follow up outstanding claims requirements, forwarding completed documentation to the insurer.
Maintain accurate records of underwriting submissions, claims requirements, and outcomes.
Key Capabilities Required (Qualifications, Experience and Skills)
Previous administrative experience in life insurance, financial advice, and/or adviser services is essential
Proficient in MS Office (Outlook, Word, Excel, PowerPoint) and internal CRM / administration platforms
Effective written and verbal communication skills
High attention to detail and commitment to accuracy in data and documentation
Preferred Capabilities (Qualifications, Experience and Skills)
Experience in life insurance administration is essential
RG146 Tier 1 Life and Superannuation
Knowledge of superannuation and financial planning
Experience with life insurance policy maintenance software.
Experience with Xplan or similar financial planning CRM
Familiarity with life insurance regulatory obligations including General Advice boundaries
Equal Opportunity Statement:
Avant supports doctors so they can serve Australia’s diverse communities. Having diversity in our workforce brings valuable perspective and strengthens our ability to support healthcare professionals. We therefore welcome people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities. Our inclusive workplace is somewhere everyone can succeed.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.
We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au
💡 Quick Summary
Seeking a career-building opportunity? The Life Insurance Administrator position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.