Job Description
Job Responsibilities:
Closely monitor the team on day to day basis to ensure all SLA’s are met and any exceptions are immediately escalated for resolution. Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
Support the secondary trading desk with Tarde booking and settlements, Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model
Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required. Manage process escalations from internal/external customers, Should have attention for detail to ensure all documents are processed and reviewed correctly.
Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team. Ensure timely escalation to the management as and when required,100% compliance to Process related Policies, Guidelines and Controls
Required Qualifications, Skills and Capabilities:
Bachelor's degree with a minimum of 10-12 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry, Candidates with knowledge of loan systems like loan IQ will hold an added advantage
Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems, Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
Strong risk & control mindset, Knowledge of investment banking products including Loans, Experience in driving small to medium sized projects with strong results
Strong people and performance management skills. Strong escalation management skills
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Closely monitor the team on day to day basis to ensure all SLA’s are met and any exceptions are immediately escalated for resolution. Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
Support the secondary trading desk with Tarde booking and settlements, Adherence to laid down QUALITY & QUANTITY SLA's are met. Ensure in place, a robust workflow allocation model
Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required. Manage process escalations from internal/external customers, Should have attention for detail to ensure all documents are processed and reviewed correctly.
Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team. Ensure timely escalation to the management as and when required,100% compliance to Process related Policies, Guidelines and Controls
Required Qualifications, Skills and Capabilities:
Bachelor's degree with a minimum of 10-12 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry, Candidates with knowledge of loan systems like loan IQ will hold an added advantage
Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems, Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
Strong risk & control mindset, Knowledge of investment banking products including Loans, Experience in driving small to medium sized projects with strong results
Strong people and performance management skills. Strong escalation management skills
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
💡 Quick Summary
Seeking a career-building opportunity? The Loan Servicing Manager II position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.