Job Description
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Roles and Responsibility
Business Performance
• Provide leadership in the overall strategy, growth and profitability of Business Clients Segment Development & Value Proposition.
• Responsible for market leading value proposition, branding and communication
• Initiate and collaborate with channels, product and functional teams to identify and develop product solutions and bundles to meet the needs of the Business Client segment
• Give feedback & execute sub-segment strategy and propositions
Relationship Management Standards and Performance
• Establish and manage standard frontline sales and service team management structure, including specialist and RM hub models
• Lead in the implementation of a systematic relationship management approach to enhance capability and consistency in the sales management discipline
• Responsible for RM capacity and productivity management
• Implementation of RMs competency profiles, recruitment, training & development curriculum including certification, empowerment rules, retention strategies, rewards & recognition programs and career paths.
Customer Segmentation and Portfolio Management
• Maximize customer value through segmentation insights and disciplined portfolio management
• Drive cross selling and up-streaming by tailoring solutions to deepen client relationships
• Collaborate with Product Value Streams to develop product bundles, pricing & promotions to improve cross product holding ratio and portfolio growth
• Define and manage customer retention strategies, including reactive retention and proactive retention programs
Customer Service and Franchise Management
• Leverage on customer research and competitor benchmarking on customer service and customer loyalty/advocacy metrics including NPS (net promoter scores) and drive initiatives to improve them.
• Collaborate with various product, credit, operations and functional teams to improve customer service delivery through turnaround times and process improvements
• Drive the implementation of global service initiatives and standards for the segment
• Network and maintain contact with external sources to benchmark innovative developments
People & Talent
• Leadership and People Development
• Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline
• Develop and build talents within Business Clients through optimal resourcing, capacity planning, succession planning and engagement
Risk Management & Governance
• Understand the risk and control environment in their area of responsibility and drive rectification as required
• Be the first line of defence
• Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Governance
• Embedding principles of Sales Governance in the Sales Value chain. This would involve:
• Understand and adhere to the sales policies and procedures .
• Implement the HR standards in all channels being used.
• Ensure the premises H & S standards are as per standardized norms.
• Arms Length directives and processes are followed
• Ensure branding is as per approved norms and requirements
• Compliance with regulatory requirements.
• Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
• Ensure performance management process is followed.
• Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
• Ensure adherence to all the customer outcomes required by Financial Services Authority.
• Ensure 100% completion of all Mandatory e-learnings within timelines for self and team’
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Mumbai/India /Business Client Acquiring / Loan Against Property with team of 28 team membets to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Sales Team, Credit Team, Credit Ops team, Vendors Product, RESTSO and Policy team
Our Ideal Candidate
Role Specific Technical Competencies
• Product and policy knowledge
• Managing large team
• Managing stake holders
• Managing revenues as per target.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Roles and Responsibility
Business Performance
• Provide leadership in the overall strategy, growth and profitability of Business Clients Segment Development & Value Proposition.
• Responsible for market leading value proposition, branding and communication
• Initiate and collaborate with channels, product and functional teams to identify and develop product solutions and bundles to meet the needs of the Business Client segment
• Give feedback & execute sub-segment strategy and propositions
Relationship Management Standards and Performance
• Establish and manage standard frontline sales and service team management structure, including specialist and RM hub models
• Lead in the implementation of a systematic relationship management approach to enhance capability and consistency in the sales management discipline
• Responsible for RM capacity and productivity management
• Implementation of RMs competency profiles, recruitment, training & development curriculum including certification, empowerment rules, retention strategies, rewards & recognition programs and career paths.
Customer Segmentation and Portfolio Management
• Maximize customer value through segmentation insights and disciplined portfolio management
• Drive cross selling and up-streaming by tailoring solutions to deepen client relationships
• Collaborate with Product Value Streams to develop product bundles, pricing & promotions to improve cross product holding ratio and portfolio growth
• Define and manage customer retention strategies, including reactive retention and proactive retention programs
Customer Service and Franchise Management
• Leverage on customer research and competitor benchmarking on customer service and customer loyalty/advocacy metrics including NPS (net promoter scores) and drive initiatives to improve them.
• Collaborate with various product, credit, operations and functional teams to improve customer service delivery through turnaround times and process improvements
• Drive the implementation of global service initiatives and standards for the segment
• Network and maintain contact with external sources to benchmark innovative developments
People & Talent
• Leadership and People Development
• Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline
• Develop and build talents within Business Clients through optimal resourcing, capacity planning, succession planning and engagement
Risk Management & Governance
• Understand the risk and control environment in their area of responsibility and drive rectification as required
• Be the first line of defence
• Ensure customer value proposition is implemented in compliance with external & internal regulations & policies i.e. Operational, Credit, Reputational & People Risk
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Governance
• Embedding principles of Sales Governance in the Sales Value chain. This would involve:
• Understand and adhere to the sales policies and procedures .
• Implement the HR standards in all channels being used.
• Ensure the premises H & S standards are as per standardized norms.
• Arms Length directives and processes are followed
• Ensure branding is as per approved norms and requirements
• Compliance with regulatory requirements.
• Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
• Ensure performance management process is followed.
• Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
• Ensure adherence to all the customer outcomes required by Financial Services Authority.
• Ensure 100% completion of all Mandatory e-learnings within timelines for self and team’
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Mumbai/India /Business Client Acquiring / Loan Against Property with team of 28 team membets to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Sales Team, Credit Team, Credit Ops team, Vendors Product, RESTSO and Policy team
Our Ideal Candidate
Role Specific Technical Competencies
• Product and policy knowledge
• Managing large team
• Managing stake holders
• Managing revenues as per target.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Location Head | Business Banking | | Number| 23000068+7 position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
