Using scorecards and sampling strategies to identify the potential fraud cases.
Reviewing basis high risk indicators such as CIBIL 0,-1.
Review verification reports of sampled cases at loan origination stage.
Scrutiny of discrepant documents submitted by the applicant for availing the loan.
Investigate discrepant cases to identify involvement of applicant, collusion with Bank's outsourced channel at a Prevention stage.
Do proper customer & merchant investigations and take disputes to logical end by way of recommending credit or liability etc basis merit of the case and due investigations
Revenue generation & cost management
Collection of processing fees from channels / applicants for malpractices
Optimum utilisation of cost budgets allocated
Cross Checks
To carry out cross checks as specified in the internal RIC bulletins / rolled out by the Central RIC team
Ensuring that negative findings / variances found whilst conducting the cross checks are addressed with the respective units and appropriate action is taken where required.
Detection of portfolio frauds and recovery
Monitoring the portfolio quality by investigating Non starter, early mortality cases, and collections referred cases. etc.
Pre-disbursal checks on payment business products like credit/debit.
Controlling outsourcing risk
Ensure that empanelment checks are conducted at the on boarding stage on various vendors / channel partners operating in Retail Asset & Payments business units
Manage Outsourcing risk by carrying out checks on Outsourced agents.
Initiating action on erring Vendors and Vendor staff
Compliant Management
Handling customer complaints sent from Central office.
To identify root cause and provide resolution within the TAT defined.
Compliance
Ensuring compliance with guidelines circulated from Central office. Some examples are ID card issuance, receipt issuance etc
Comply with the guidelines laid down for FIU reporting, IBA reporting, SOX
Conducting reviews on Outsourcing agents according to the frequency set
Industry Level networking
Interact with counterparts and risk officials of other banks to get correct information which can help in closure of investigations duly
Scout for negative information like DSE, fraud companies, merchants and profiles and neglist them in our systems
Maintain an MIS and details of such negative information
Reporting
MIS reporting to central office on various data requirements
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