Job Details
Full-time

Full Job Description
PRINCIPAL RESPONSIBILITIES:

ü Inbound / Outbound interaction with clients

ü Skilling on all voice and back office queues as per requirement.

ü Good computer navigational skills and familiar with MS office

ü Should have good customer service skills

ü Understand customer queries / request and act accordingly.

ü Maintain a healthy and clean work environment.

ü Update knowledge of process on regular basis.

CRITICAL SKILLS REQUIRED

ü Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response – both written and verbal.

ü Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.

ü English Language proficiency overall needs to be excellent.

ü Good telephone skills , able to listen patiently & remain focused throughout the conversation

ü Good customer care skills – able to empathize, with a natural ability to assist & support, including commitment to follow through

ü Basic understanding of business structure, including key processes, services, business goals & role of main functions

ü Good information processing skills – able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability – can make inferences, draw conclusions, reason from information provided etc.

ü Good team working skills with the ability to contribute to effective team performance

ü Basic influencing & persuasion skills.

ü Good self-organizational skills.

ü Results focused initiative to achieve required results. Methodical, accurate with attention to detail – able to spot error, ignore irrelevant details, recognize similarities etc.

Desired Skills: -

ü Self-Discipline

ü Learning and decision-making

ü Patience and action oriented

Technical skills: -

ü Basic Working knowledge of Computer

ü Knowledge of desktop computer system

CANDIDATE SPECIFICATION

Must have
• Graduate / Undergraduate.
• Should not be from a technical background
• Should not be a full time student and also should have cleared his last appeared exam
• Should not be pursuing a full-time career exam (pilots / cabin crew.etc).

Good to have
• Previous experience in Logistics / courier / cargo would be preferred
• Experience of 1-2 years desirable.
• Experience in call center will be an advantage.
• Work on track & trace ( for logistic business)
• Hospitality industry candidates from e.g. hotels industry or any other service industry.
• Knowledge of Western culture would be an added advantage. (USA/UK culture)
• Don’ts
• Poor grammar
• Poor Windows skills
• Issues with comprehending & communicating effectively with the customer.

Important notes:-
• 5 days working and any 2 week offs.
• Should be flexible in 24*7 shifts.
• Should be within Transport Boundary.
• Job location: Kensington - Powai, Mumbai.

Transport Boundary:-
• Western - Churchgate - Mira road
• Central - CST – Thane
• Harbour - CST Belapur

Other Details

Keywords: .

Location

Mumbai

Job Title

Logistics Associate-2016416

Experience

1.0 yrs - 2.0 yrs

CTC

INR 2.40 lacs - 2.88 lacs