Looking for a logistics executive in e - commerce company to coordinate with logistics partners.
• Managing the end-to-end dispatch and fulfillment of E-Commerce orders including picking and packing process
• Communication with external warehouse: ensuring the orders are received, items allocated, troubleshooting if warehouse integration errors occur, issuing and updating order confirmations, providing additional information for customs per request.
• Support to customer enquiries and returns: providing support with shipping, in case of any delays or courier service errors, lodging investigations with courier services in case of loss, ensuring returns terms and conditions are observed.
• Working closely with other e-commerce team members to secure that product returns are made in time as agreed with customers, and that products are processed and accepted through quality control to qualify for re-instatement into our warehouse
• Redirecting shipments in case of receiving any customer information update from customer service
• Overseeing dispatch and fulfillment KPIs: ensure that orders are shipped within the set timeframe, ensure the most efficient and accurate order dispatch.
• Managing, resolving and keeping E-commerce team up to date with any exceptional or problematic cases, i.e. loss of merchandise or shipment, customs issue, fulfillment issues
• Supporting E-commerce team with relevant stock reports and updates and tracking inventory levels to prevent stock-outs and/or dead stock
• Providing relevant support to E-commerce and management teams: returns reports, invoicing, any damage or loss.

Qualifications
• At least 2 years experience in order dispatch and fulfillment and E-Commerce support
• At least 2 years of experience in a similar position, preferably in a high end retail e-commerce store with a complete understanding of WMS principles, and warehouse KPIs and functions.
• Understanding of international logistics and customs and duties
• Experience in working with international shipments and resolving any related issues
• Strong oral and written communication skills in Norwegian and English
• Hands on can-do attitude with an exceptional work ethic
• Ability to think on their feet with excellent problem-solving skills
• Highly organized, able to work independently and prioritize in a fast-paced environment