Logistics Manager
Job highlights
Identified by Google from the original job post
Qualifications
Computer Software knowledge and proficiency (Word, Excel, Lotus Notes) a must
Knowledge and experience in Distributor Customer Service
The ideal candidate has experience in Distributor Customer Service
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
Good voice quality that is conversational and professional
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Experience in asset tracking and logistics as a lead
Ability to demonstrate strong interpersonal relationship-building skills
Adept in problem-solving skills, can determine root causes of issues while also creating proactive solutions for future issues
Must have an advanced level of computer skills
Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively
Ability to work in a fast-paced environment
5 or more years of logistics, warehousing, distribution, and inventory
1 or more years of leadership experience with a small team
Must be eligible to work in the us without sponsorship
Responsibilities
The Logistics Manager will report directly to the Director of Operations
This position will direct the control, overseeing and managing the ocean and domestic freight operations for the company
The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support while establishing and maintaining positive business relationships, internally and externally, to promote company goals
Work in tandem with purchasing
Coach and train best practices for tracking orders
Monitor and engage with vendors globally for best service
Provide weekly reports for warehouse, sales, and operations
Create a communication plan to provide consistent updates on delayed orders
Provide direct instruction for customer service to reach out to customers regarding any and all order tracking
Assist warehouse director on all aspects of inventory for management and reporting
Work with a sense of urgency and attention to detail on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends
Establish and implement processes and operational policies while selecting methods and techniques for obtaining solutions
Act as an advisor to other team members to meet schedules and/or resolve technical problems
Develop and administer schedules, performance requirements
Monitor budget responsibilities
Present data trends, reports, and findings
Provide thought leadership in driving improvements globally
Define transition roadmap that includes the key components around business processes, process redesign, and change management
Working closely with other subject matter experts and stakeholders on competing/conflicting technologies, processes or staff requirements across the globe
Lead requirement analysis sessions to gather key business objectives
Identify and document gaps in process, system, and reporting
Global issue resolution, coordination of project activities
Lead in the definition and design of the global functional reporting metrics
Design and maintain all on-boarding training documentation and processes for new hires when needed
Lead Monthly Business Review / Annual Business Review with client Stakeholders by function
Work with team to develop audit standards for transactions and data
Help bring creative solutions and routing options to management and the customer
Escalates uncommon, complex issues to the next level manager for resolution when necessary
Delivers excellent customer service
Ensures effective and efficient coordination between the Company and its customers with a high level of service and support
Establishes and maintains positive business relationships, internally and externally, to promote company goals
Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer
Logistics
Tracking Transport Material Between Warehouses
Stock Level Ordering Logistics
Troubleshooting Container Consolidation
Continually assessing and updating landed cost
Communicate efficiently and timely with different time zones and different cultures
Build reports and train the company on how to read reports using Stone Profits, Oracle, NetSuites, or program equivalent
Establishes and maintains a customer-level SOP, which outlines customers service expectations and details regarding tracking and logistics responses
Works with agents abroad to insure timely shipment bookings
Communicates rates/costs to agent and customers and provide any changes in real time
Tracks and traces shipments with carriers & communicates discrepancies to customer service department
Confirms and communicates all import milestones to customer (e.g.: ETD, ETA, Arrival, Dispatch, Delivery, etc.)
Meets minimum productivity and established KPI goals
Responsible for coordinating cargo movement and timely communication with shippers, freight forwarders, terminals, rail ramps, and exam sites
Analyze various data and filter specific information and collaborate with internal teams to resolve customer inquiries via general emails and phone calls
Operate and monitor container movement to ensure cargo loads the intended vessel
Ensure the efficient and timely transportation of goods via ocean vessels, coordinating with various stakeholders, and implementing best practices to optimize operations
Ocean Freight
Oversee and manage the day-to-day operations of ocean freight shipments, ensuring adherence to established processes and standards
Coordinate with internal teams, including sales, customer service, and warehousing, to ensure seamless execution of ocean freight activities
Manage the booking and documentation process for ocean shipments, including coordinating with customers, carriers, and freight forwarders to secure the necessary space and equipment
Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and export documentation
Develop and maintain strong relationships with ocean carriers, freight forwarders, and other vendors to negotiate rates, monitor service levels, and resolve any operational issues
Evaluate and select carriers based on cost, service reliability, and transit time to ensure optimal performance
Cargo Tracking and Shipment Monitoring: Monitor the movement of ocean freight shipments, track cargo, and provide regular updates to customers and internal stakeholders
Address any delays, disruptions, or issues that may arise during transit and implement corrective measures to minimize impacts on delivery schedules
Stay updated on international trade regulations, customs requirements, and industry-specific compliance standards related to ocean freight transportation
Ensure adherence to all applicable laws and regulations, including proper documentation, licensing, and customs clearance
Monitor key performance indicators (KPIs) and analyze operational data to identify areas for improvement and implement corrective actions
Prepare regular reports on ocean freight operations, including volume analysis, cost performance, on-time delivery, and customer satisfaction metrics
Provide training, guidance, and support to team members, ensuring their professional development and promoting a positive work environment
Identify opportunities for process improvement and automation within the ocean freight department
Implement efficient workflows, leverage technology solutions, and streamline operational procedures to enhance productivity and customer satisfaction
Job description
The Logistics Manager will report directly to the Director of Operations. This position will direct the control, overseeing and managing the ocean and domestic freight operations for the company.
The primary objective is to ensure effective and efficient coordination between the Company and its customers with a high level of service and support while establishing and maintaining positive business relationships, internally and externally, to promote company goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
Management
• Work in tandem with purchasing
• Coach and train best practices for tracking orders
• Monitor and engage with vendors globally for best service
• Provide weekly reports for warehouse, sales, and operations
• Create a communication plan to provide consistent updates on delayed orders
• Provide direct instruction for customer service to reach out to customers regarding any and all order tracking
• Assist warehouse director on all aspects of inventory for management and reporting
• Work with a sense of urgency and attention to detail on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends
• Establish and implement processes and operational policies while selecting methods and techniques for obtaining solutions
• Act as an advisor to other team members to meet schedules and/or resolve technical problems
• Develop and administer schedules, performance requirements
• Monitor budget responsibilities
• Present data trends, reports, and findings
• Provide thought leadership in driving improvements globally
• Define transition roadmap that includes the key components around business processes, process redesign, and change management
• Working closely with other subject matter experts and stakeholders on competing/conflicting technologies, processes or staff requirements across the globe
• Lead requirement analysis sessions to gather key business objectives
• Identify and document gaps in process, system, and reporting
• Global issue resolution, coordination of project activities
• Lead in the definition and design of the global functional reporting metrics
• Design and maintain all on-boarding training documentation and processes for new hires when needed
• Lead Monthly Business Review / Annual Business Review with client Stakeholders by function
• Work with team to develop audit standards for transactions and data
• Help bring creative solutions and routing options to management and the customer
• Escalates uncommon, complex issues to the next level manager for resolution when necessary
• Delivers excellent customer service
• Ensures effective and efficient coordination between the Company and its customers with a high level of service and support
• Establishes and maintains positive business relationships, internally and externally, to promote company goals
• Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer
Logistics
• Tracking Transport Material Between Warehouses
• Stock Level Ordering Logistics
• Troubleshooting Container Consolidation
• Continually assessing and updating landed cost
• Communicate efficiently and timely with different time zones and different cultures
• Build reports and train the company on how to read reports using Stone Profits, Oracle, NetSuites, or program equivalent
• Establishes and maintains a customer-level SOP, which outlines customers service expectations and details regarding tracking and logistics responses
• Works with agents abroad to insure timely shipment bookings
• Communicates rates/costs to agent and customers and provide any changes in real time
• Tracks and traces shipments with carriers & communicates discrepancies to customer service department
• Confirms and communicates all import milestones to customer (e.g.: ETD, ETA, Arrival, Dispatch, Delivery, etc.)
• Meets minimum productivity and established KPI goals
• Responsible for coordinating cargo movement and timely communication with shippers, freight forwarders, terminals, rail ramps, and exam sites
• Analyze various data and filter specific information and collaborate with internal teams to resolve customer inquiries via general emails and phone calls
• Operate and monitor container movement to ensure cargo loads the intended vessel
• Ensure the efficient and timely transportation of goods via ocean vessels, coordinating with various stakeholders, and implementing best practices to optimize operations
Ocean Freight
• Oversee and manage the day-to-day operations of ocean freight shipments, ensuring adherence to established processes and standards
• Coordinate with internal teams, including sales, customer service, and warehousing, to ensure seamless execution of ocean freight activities
• Manage the booking and documentation process for ocean shipments, including coordinating with customers, carriers, and freight forwarders to secure the necessary space and equipment
• Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and export documentation
• Develop and maintain strong relationships with ocean carriers, freight forwarders, and other vendors to negotiate rates, monitor service levels, and resolve any operational issues
• Evaluate and select carriers based on cost, service reliability, and transit time to ensure optimal performance
• Cargo Tracking and Shipment Monitoring: Monitor the movement of ocean freight shipments, track cargo, and provide regular updates to customers and internal stakeholders
• Address any delays, disruptions, or issues that may arise during transit and implement corrective measures to minimize impacts on delivery schedules
• Stay updated on international trade regulations, customs requirements, and industry-specific compliance standards related to ocean freight transportation
• Ensure adherence to all applicable laws and regulations, including proper documentation, licensing, and customs clearance
• Monitor key performance indicators (KPIs) and analyze operational data to identify areas for improvement and implement corrective actions
• Prepare regular reports on ocean freight operations, including volume analysis, cost performance, on-time delivery, and customer satisfaction metrics
• Provide training, guidance, and support to team members, ensuring their professional development and promoting a positive work environment
• Identify opportunities for process improvement and automation within the ocean freight department
• Implement efficient workflows, leverage technology solutions, and streamline operational procedures to enhance productivity and customer satisfaction
REQUIREMENTS & QUALIFICATIONS
Education:
• Bachelor or Master’s Degree in related field a plus
• Experience with Stone Profits Systems, NetSuite, Oracle preferred
• Computer Software knowledge and proficiency (Word, Excel, Lotus Notes) a must
• Knowledge and experience in Distributor Customer Service
Skills & Abilities:
• The ideal candidate has experience in Distributor Customer Service
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required
• Good voice quality that is conversational and professional
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
• Experience in asset tracking and logistics as a lead
• Ability to demonstrate strong interpersonal relationship-building skills
• Adept in problem-solving skills, can determine root causes of issues while also creating proactive solutions for future issues
• Must have an advanced level of computer skills
• Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively
• Ability to work in a fast-paced environment
Experience:
• 5 or more years of logistics, warehousing, distribution, and inventory
• 1 or more years of leadership experience with a small team
Other:
• Must be eligible to work in the us without sponsorship.