Job Description
Strategy
• Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
• Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
• Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud applications.
• Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions.
• Provide System and information support to all regions.
• Prepare training modules of the process and manage the team activities/Operations on day to day basis.
• Approving and Escalation of any Fraud Investigation to Stakeholders and Management on time. Ensuring the end to end process is followed in completion of Fraud Investigation.
• Support in Internal Audits and reviews that are conducted.
Business
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
Processes
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
• Manage and handle a team of around 5-6 members and deal with all the daily activities along with their trainings.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors.
• Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
• Ensure adherence to the Group s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.
• Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
• Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
• Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud applications.
• Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions.
• Provide System and information support to all regions.
• Prepare training modules of the process and manage the team activities/Operations on day to day basis.
• Approving and Escalation of any Fraud Investigation to Stakeholders and Management on time. Ensuring the end to end process is followed in completion of Fraud Investigation.
• Support in Internal Audits and reviews that are conducted.
Business
• Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
Processes
• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
• Manage and handle a team of around 5-6 members and deal with all the daily activities along with their trainings.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors.
• Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
• Ensure adherence to the Group s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.
💡 Quick Summary
Seeking a career-building opportunity? The Looking Candidates for Associate manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.