Job Description
Position
Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.
General Purpose of the Position:
We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.
Job responsibilities
Key Responsibilities
Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
Develop and incorporate comprehensive product knowledge to facilitate the sales process.
Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
Collect and update client information to enhance future interactions and tailor services to individual preferences.
Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
Identify key opportunities for optimizing sales growth and operational efficiencies.
Profile
Skills and Abilities Required
3+ years of sales experience, preferably in a luxury retail environment.
Proficient in Microsoft Office, SAP, and other digital tools.
Excellent customer service, teamwork, and problem-solving skills.
General knowledge of sales, operations, and inventory.
Ability to lift and move up to 40 pounds.
Additional information
What we offer
At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.
We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.
EEO Statement
We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.
Compensation
Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $25 to $28 per hour.
LORO PIANA
MAISON
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.
Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.
General Purpose of the Position:
We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.
Job responsibilities
Key Responsibilities
Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
Develop and incorporate comprehensive product knowledge to facilitate the sales process.
Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
Collect and update client information to enhance future interactions and tailor services to individual preferences.
Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
Identify key opportunities for optimizing sales growth and operational efficiencies.
Profile
Skills and Abilities Required
3+ years of sales experience, preferably in a luxury retail environment.
Proficient in Microsoft Office, SAP, and other digital tools.
Excellent customer service, teamwork, and problem-solving skills.
General knowledge of sales, operations, and inventory.
Ability to lift and move up to 40 pounds.
Additional information
What we offer
At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.
We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support.
EEO Statement
We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.
Compensation
Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $25 to $28 per hour.
LORO PIANA
MAISON
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.
💡 Quick Summary
Seeking a career-building opportunity? The Loro piana, client advisor - CA, costa meta position is now open for candidates interested in the Back Office Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.