Job Description
Drive impactful fraud prevention across retail and e-commerce.
Work cross-functionally with stores, warehouses, and leadership.
Lead investigations that enhance safety and protect company assets.
We are seeking a highly skilled and experienced Loss Prevention Specialist to join Brandbank. Reporting to the Group Loss Prevention & Inventory Manager, you will play a key role in protecting company assets, reducing shrinkage, and ensuring compliance across all retail, warehouse, and office locations. You will manage the online fraud and chargeback function, provide tactical guidance based on data analysis, and serve as a subject matter expert supporting teams across the business.
THE ROLE:
Conduct analytical reviews to support investigations into theft, fraud, policy violations, and safety incidents.
Review e-commerce orders for potential fraud and act on chargebacks and trade practice breaches.
Liaise with law enforcement and external partners when required.
Implement and enforce loss prevention policies and SOPs across all locations.
Perform routine audits, safety inspections, and risk assessments to identify vulnerabilities.
Recommend enhancements to physical security, environmental design, and operational procedures.
Investigate theft, fraud, and policy breaches, including evidence collection and reporting.
Prepare confidential incident reports for compliance reviews and potential prosecution.
Train store and warehouse teams on loss prevention policies, conflict resolution, emergency procedures, and best practices.
Monitor POS activity, exception reports, and inventory adjustments to identify unusual patterns.
Develop strategies to reduce financial risk and improve policy compliance.
Conduct regular audits of inventory and physical assets.
Prepare monthly reports on audit and investigation outcomes.
Monitor surveillance systems and exception reporting tools to detect suspicious activity.
On-site role 5-days per week, based in our St Kilda Road offices.
THE IDEAL CANDIDATE:
Minimum 5 years' experience in retail loss prevention, security, or risk management.
Relevant tertiary qualification in Security, Risk Management, or a related field preferred.
Experience in investigations, compliance audits, and e-commerce fraud management.
Knowledge of chargebacks, unauthorised transactions, and online marketplaces.
Proficiency in Google Sheets, Excel (VLOOKUP, formulas), Power BI, or SQL reporting is highly desirable.
Experience with Dynamics is a plus but not essential.
High integrity, attention to detail, and strong problem-solving skills.
Excellent communication, training, and stakeholder management abilities.
Strong analytical and reporting skills.
Experience with security systems (CCTV, EAS, RFID).
Ability to multitask, meet tight deadlines, and work autonomously in a fast-paced environment.
WHY JOIN THE BRANDBANK GROUP TEAM?
Generous discounts across all Brandbank Brands!
Opportunity to work for a uniquely Australian Retail Group with a global vision
Supportive team culture and environment
Employee Referral Program - be rewarded for referring great new people to our team
Health and Wellness initiatives with access to Employee Assistance Program
Brandbank Day - An additional day's leave to use however you like - whether it's for life admin, cultural celebrations, or simply recharging.
You & Your Mate - Yes, we mean your dog! Bring your furry friend to work and make your day that little bit brighter.
Sample Sales - Exclusive access to product samples at great prices - a fun and exciting benefit for anyone who loves our brands.
Pantry Perks - Free breakfast and snacks available on-site for a quick pick-me-up.
End-of-Trip Facilities - Including bike stands, showers, towel service, and ironing boards for those commuting in active ways.
ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry, kikki.K & FINE-DAY.
To learn more and see all job listings, visit: https://www.brandbankgroup.com.au/our-talent/join-our-team
Please note: Brandbank Group is not currently seeking support from recruitment agencies for this role and will not accept any unsolicited candidate profiles or associated fees. We encourage interested applicants to apply directly if they would like to be considered for this opportunity.
Work cross-functionally with stores, warehouses, and leadership.
Lead investigations that enhance safety and protect company assets.
We are seeking a highly skilled and experienced Loss Prevention Specialist to join Brandbank. Reporting to the Group Loss Prevention & Inventory Manager, you will play a key role in protecting company assets, reducing shrinkage, and ensuring compliance across all retail, warehouse, and office locations. You will manage the online fraud and chargeback function, provide tactical guidance based on data analysis, and serve as a subject matter expert supporting teams across the business.
THE ROLE:
Conduct analytical reviews to support investigations into theft, fraud, policy violations, and safety incidents.
Review e-commerce orders for potential fraud and act on chargebacks and trade practice breaches.
Liaise with law enforcement and external partners when required.
Implement and enforce loss prevention policies and SOPs across all locations.
Perform routine audits, safety inspections, and risk assessments to identify vulnerabilities.
Recommend enhancements to physical security, environmental design, and operational procedures.
Investigate theft, fraud, and policy breaches, including evidence collection and reporting.
Prepare confidential incident reports for compliance reviews and potential prosecution.
Train store and warehouse teams on loss prevention policies, conflict resolution, emergency procedures, and best practices.
Monitor POS activity, exception reports, and inventory adjustments to identify unusual patterns.
Develop strategies to reduce financial risk and improve policy compliance.
Conduct regular audits of inventory and physical assets.
Prepare monthly reports on audit and investigation outcomes.
Monitor surveillance systems and exception reporting tools to detect suspicious activity.
On-site role 5-days per week, based in our St Kilda Road offices.
THE IDEAL CANDIDATE:
Minimum 5 years' experience in retail loss prevention, security, or risk management.
Relevant tertiary qualification in Security, Risk Management, or a related field preferred.
Experience in investigations, compliance audits, and e-commerce fraud management.
Knowledge of chargebacks, unauthorised transactions, and online marketplaces.
Proficiency in Google Sheets, Excel (VLOOKUP, formulas), Power BI, or SQL reporting is highly desirable.
Experience with Dynamics is a plus but not essential.
High integrity, attention to detail, and strong problem-solving skills.
Excellent communication, training, and stakeholder management abilities.
Strong analytical and reporting skills.
Experience with security systems (CCTV, EAS, RFID).
Ability to multitask, meet tight deadlines, and work autonomously in a fast-paced environment.
WHY JOIN THE BRANDBANK GROUP TEAM?
Generous discounts across all Brandbank Brands!
Opportunity to work for a uniquely Australian Retail Group with a global vision
Supportive team culture and environment
Employee Referral Program - be rewarded for referring great new people to our team
Health and Wellness initiatives with access to Employee Assistance Program
Brandbank Day - An additional day's leave to use however you like - whether it's for life admin, cultural celebrations, or simply recharging.
You & Your Mate - Yes, we mean your dog! Bring your furry friend to work and make your day that little bit brighter.
Sample Sales - Exclusive access to product samples at great prices - a fun and exciting benefit for anyone who loves our brands.
Pantry Perks - Free breakfast and snacks available on-site for a quick pick-me-up.
End-of-Trip Facilities - Including bike stands, showers, towel service, and ironing boards for those commuting in active ways.
ABOUT BRANDBANK GROUP:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry, kikki.K & FINE-DAY.
To learn more and see all job listings, visit: https://www.brandbankgroup.com.au/our-talent/join-our-team
Please note: Brandbank Group is not currently seeking support from recruitment agencies for this role and will not accept any unsolicited candidate profiles or associated fees. We encourage interested applicants to apply directly if they would like to be considered for this opportunity.
💡 Quick Summary
Seeking a career-building opportunity? The Loss Prevention Specialist position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.