Job Description
Job description
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office and client sites across the United States.
Position Summary
The Operations Supervisor, Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands‑on approach, with time spent both on the warehouse floor and in the office.
• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure
Essential Duties and Responsibilities
• Oversee day‑to‑day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client.
• Lead and participate in active route monitoring daily.
• Assist Outbound Manager and GM with morning stand up and daily carrier communications.
• Assist Outbound Manager and GM in the processing of carrier settlements.
• Assist Outbound Manager with recruiting and onboarding of motor carriers.
• Ensure that all client customers are contacted regarding delivery time frames, delays, and any other pertinent information as it relates to their deliveries.
• Assist with audits and ensure returns processes align with RLX and client‑specific requirements.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed‑upon communication mechanism.
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next‑day delivery.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold them to the same standards.
• Process and monitor claims through the client portal.
• Identify and elevate process discrepancies, including motor carrier compliance concerns.
• Perform other duties as assigned (may vary based on client requirements).
Minimum Qualifications (Knowledge, Skills, and Abilities)
• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast‑paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects.
This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this…
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.
RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office and client sites across the United States.
Position Summary
The Operations Supervisor, Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands‑on approach, with time spent both on the warehouse floor and in the office.
• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure
Essential Duties and Responsibilities
• Oversee day‑to‑day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client.
• Lead and participate in active route monitoring daily.
• Assist Outbound Manager and GM with morning stand up and daily carrier communications.
• Assist Outbound Manager and GM in the processing of carrier settlements.
• Assist Outbound Manager with recruiting and onboarding of motor carriers.
• Ensure that all client customers are contacted regarding delivery time frames, delays, and any other pertinent information as it relates to their deliveries.
• Assist with audits and ensure returns processes align with RLX and client‑specific requirements.
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed‑upon communication mechanism.
• Serve as a main point of contact for escalations from the client.
• Schedule orders and notify the customer of their time windows for next‑day delivery.
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold them to the same standards.
• Process and monitor claims through the client portal.
• Identify and elevate process discrepancies, including motor carrier compliance concerns.
• Perform other duties as assigned (may vary based on client requirements).
Minimum Qualifications (Knowledge, Skills, and Abilities)
• High School Diploma/GED or equivalent required.
• Strong people and operations supervisory skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast‑paced environment.
• Ability to embrace new technology.
• Operations or final mile delivery experience preferred.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer‑related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects.
This position may require extended work hours and travel.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this…
💡 Quick Summary
Seeking a career-building opportunity? The Lowe's OKC - Operations Supervisor, Outbound position is now open for candidates interested in the Transportation & Logistics sector. This role in Montgomery offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.