Job description
Luggage Porter - London

Enrich the Journeys of our People and our Guests as our Luggage Porter!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Luggage Porter are:

Salary: 23,795.20 + service charge

Pension with company contributions

50% discount in all our restaurants and Spa treatments across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Support through development plans, apprenticeships and world-class management development programmes to be the best you can be

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered complimentary

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Luggage Porter, to join our Concierge Team on a permanent, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Luggage Porter, your main duties and expectations for the role will include:

Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.

Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc, as required by the guest.

To assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest

Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.

Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc.

You will be required to work 40 hours per week, on a shift rota.

We are ...

#20 best company to work for in The Best Companies to Work For List 2023

One of the best hotels in London

A Leading Hotels of the World member

5 red stars

2 rosettes

London Healthy workplace Award by the Mayor of London

If you feel your experience, personality and interest are a match for this Luggage Porter role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK