Luxury Hotel Front Desk Operations Leader

Job description

Company Overview

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The Tasman, a Luxury Collection Hotel, Hobart boasts a unique architectural style that combines Modern Contemporary, Art Deco and Heritage elements. With 152 luxurious guest rooms and suites, this hotel offers a sophisticated retreat for discerning travelers.

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The Opportunity

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As a seasoned hospitality professional, you will play a crucial role in delivering exceptional guest experiences as a Front Office Duty Manager. Your expertise will ensure seamless operations and foster a positive work environment.

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Job Description

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Process guest arrivals, departures, room assignments, and changes, ensuring accurate billing and key management.

Utilize effective communication and problem-solving skills to address guest concerns and maintain a high level of customer satisfaction.

Lead by example, promoting a culture of excellence and teamwork within the front office team.

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Key Responsibilities

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Supervise and train front office staff to deliver exceptional guest service.

Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.

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Requirements

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Proven track record in a similar role, preferably in a luxury hotel setting.

Superb communication and leadership skills, with the ability to motivate and inspire teams.

A passion for delivering exceptional guest experiences and fostering a positive work environment.