With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line.

We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality.
And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of Manager, Order to Cash

We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated).
In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player and should have led a team size of ~50 people
Responsibilities
• Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable
• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive and predictive while developing mitigation plans
• Build impactful customer relationship; improve Net Promoter Score. maintain existing book of business, and drive revenue growth
Qualifications we seek in you
Minimum qualifications
• Understanding of Insurance Industry and excellent knowledge of Billing & receivables management – Cross all of property & casualty products
• Excellent operating skills- People management, Client management and managing basic hygiene operations
• Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus
• Ability to prioritize and manage effectively across many competing and concurrent tasks
• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
• Ability to work with all levels of the organization
• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
• Leverage lean six sigma framework to drive continuous performance improvement
• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
• Proactively understand Clients' business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred qualifications
• Masters in any stream except technical