Madson Wines – Sales, Hospitality & Events Manager

Full job description

Madson Wines – Sales, Hospitality & Events Manager

Madson Wines is a small, growing winery focused on producing wines from organically farmed vineyards in the Santa Cruz Mountains. We’re looking to add a dynamic, self-motivated team member to help manage day-to-day operations across sales, events, wine club, and hospitality.

This is a multi-faceted role best suited for someone who thrives in a small-team environment, is comfortable wearing many hats, and brings genuine excitement for wine, thoughtful hospitality, and community-building.

We’re looking for someone who:

Has a natural enthusiasm for food, wine, and sharing the Madson Wines story

Is creative, driven, and organized

Enjoys working with people and communicating clearly

Is passionate about hospitality, farming, and sustainability

Is comfortable managing multiple projects with care and attention to detail

Key Responsibilities

Tasting Room & Hospitality

Manage tasting room operations and lead wine tasting experiences

Share the story behind our wines, vineyards, and winemaking practices

Convert tastings into sales, club memberships, and lasting relationships

Handle POS transactions and guest communications

Wine Club Management

Oversee member experience and communication

Manage club shipments and logistics

Maintain accurate member records and preferences

Plan and execute club-exclusive events

Sales & Admin

Manage orders through our POS (Commerce7) and QuickBooks

Track customer orders, shipments, and inventory

Respond to customer inquiries and resolve service issues

Maintain CRM and email systems (Mailchimp)

Marketing & Events

Plan and host in-house events, pop-ups, and release parties

Represent Madson at industry tastings and events

Help create marketing emails, printed materials, and basic social media content

Keep the team calendar organized and up to date

Requirements & Experience

2+ years in wine hospitality, customer service, or sales

Knowledge of wine and winemaking processes

Experience with winery software (especially Commerce7) is a plus

Strong organizational and communication skills

Available to work a flexible schedule, including some weekends

Valid driver’s license and legal age to serve alcohol

Physical Requirements

Able to lift up to 50 lbs

Able to stand for long periods and move cases of wine

Comfortable setting up and breaking down events

Madson Wines is an equal opportunity employer. We value inclusion, curiosity, and care in everything we do.

Compensation: Hourly, DOE, with opportunity for growthLocation: Santa Cruz, CA

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Employee discount

Flexible schedule

Schedule:

8 hour shift

Evenings as needed

Monday to Friday

Weekends as needed

Work Location: In person