Job Description
Alpauls
Tele-Calling ( Councelling)
Alpauls • Navi Mumbai, Maharashtra • via LinkedIn
₹25K–₹30K a month
Full–time
Apply on LinkedIn
Apply on Jobrapido.com
Job description
We are urgently seeking for the below position.
TELECALLING EXECUTIVE
(The Company are leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors.)
Position:- TELECALLING EXECUTIVE
Location :- MAHAPE
Salary:- 25-30 K
Experience : Min 1 YEAR OF EXPERIENCE / FRESHERS CAN ALS...
Report this listing
Faizan Sayyad
Maersk - Customer Experience Partner - Container Sales Process - US Market
Faizan Sayyad • Navi Mumbai, Maharashtra • via IIM Jobs
1 day ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
Customer Experience Partner - Container Sales - US Shift
Job Description Summary
- The Container Sales Customer Experience team manages the out fleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries.
- The role requires seamless communication and coordination with stakeholders, training new joiners, driving process improvements and participating in business reviews. Strong analytical skills for handling large datasets and continuous self-development, especially in learning new technologies like Microsoft tools, are essential for success.
Key Responsibilities:
- Customer Focus and Stakeholder Management
- Provide exceptional customer service and support to stakeholders.
- Handle customer inquiries and resolve issues in a timely manner.
- Ensure that process SOP remain updated and consult with the compliance team to adjust them to improve the process.
- Identify and propose customer experience improvements and service deliverables.
- Own the customer experience provision and continually improve its delivery.
- Develop and maintain effective relationships with customers, key stakeholders.
- Proactively assist with customer's implementations.
- Conference call with the key customer / sale team members / customers to review performance/ KPI as monthly basis.
- Communicate effectively with stakeholders from various countries.
Data Driven:
- Analyse customer data to identify trends and insights.
- Work with large data sets to perform detailed analysis and generate actionable insights.
- Prepare and present MBR and WBR reports to leadership team and key stakeholders.
- Maintain accurate records of customer interactions and transactions.
- Be well-versed with basic Microsoft tools (Excel, Word, PowerPoint, Outlook).
- Good to have qualities of working with Microsoft tools such as Power BI, Power Automate, and SharePoint. Utilize SQL for data extraction, analysis and reporting.
Teamwork:
- Engage and collaborate with team members to achieve common goals.
- Drive best practice sharing within the team and cross team.
- Participate in team engagement
Other Responsibilities:
- Manage after sales container processes to ensure timely delivery.
- Coordinate with depos and Terminals.
- Follow-up and resolve any issues related to delays.
- Ensure compliance with international container Selling regulations and documentation.
- Utilize SAP for financial transactions and reporting.
We are looking for :
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Experience in preparing and delivering presentations.
- Flexible to work in afternoon or night shifts.
- With experience in managing a team would be an advantage
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
- Can work collaboratively and engage with a range of internal and external stakeholders from diverse backgrounds
- Possess a customer centric and continuous improvement mindset
- Good to have background in SQL and data analytics.
Tele-Calling ( Councelling)
Alpauls • Navi Mumbai, Maharashtra • via LinkedIn
₹25K–₹30K a month
Full–time
Apply on LinkedIn
Apply on Jobrapido.com
Job description
We are urgently seeking for the below position.
TELECALLING EXECUTIVE
(The Company are leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors.)
Position:- TELECALLING EXECUTIVE
Location :- MAHAPE
Salary:- 25-30 K
Experience : Min 1 YEAR OF EXPERIENCE / FRESHERS CAN ALS...
Report this listing
Faizan Sayyad
Maersk - Customer Experience Partner - Container Sales Process - US Market
Faizan Sayyad • Navi Mumbai, Maharashtra • via IIM Jobs
1 day ago
Full–time
No Degree Mentioned
Apply on IIM Jobs
Job description
Customer Experience Partner - Container Sales - US Shift
Job Description Summary
- The Container Sales Customer Experience team manages the out fleet of old and total loss containers, selling them globally in over 70 countries. Responsibilities include handling after-sales activities, ensuring compliance with regulations, managing financial transactions, and addressing customer queries.
- The role requires seamless communication and coordination with stakeholders, training new joiners, driving process improvements and participating in business reviews. Strong analytical skills for handling large datasets and continuous self-development, especially in learning new technologies like Microsoft tools, are essential for success.
Key Responsibilities:
- Customer Focus and Stakeholder Management
- Provide exceptional customer service and support to stakeholders.
- Handle customer inquiries and resolve issues in a timely manner.
- Ensure that process SOP remain updated and consult with the compliance team to adjust them to improve the process.
- Identify and propose customer experience improvements and service deliverables.
- Own the customer experience provision and continually improve its delivery.
- Develop and maintain effective relationships with customers, key stakeholders.
- Proactively assist with customer's implementations.
- Conference call with the key customer / sale team members / customers to review performance/ KPI as monthly basis.
- Communicate effectively with stakeholders from various countries.
Data Driven:
- Analyse customer data to identify trends and insights.
- Work with large data sets to perform detailed analysis and generate actionable insights.
- Prepare and present MBR and WBR reports to leadership team and key stakeholders.
- Maintain accurate records of customer interactions and transactions.
- Be well-versed with basic Microsoft tools (Excel, Word, PowerPoint, Outlook).
- Good to have qualities of working with Microsoft tools such as Power BI, Power Automate, and SharePoint. Utilize SQL for data extraction, analysis and reporting.
Teamwork:
- Engage and collaborate with team members to achieve common goals.
- Drive best practice sharing within the team and cross team.
- Participate in team engagement
Other Responsibilities:
- Manage after sales container processes to ensure timely delivery.
- Coordinate with depos and Terminals.
- Follow-up and resolve any issues related to delays.
- Ensure compliance with international container Selling regulations and documentation.
- Utilize SAP for financial transactions and reporting.
We are looking for :
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Experience in preparing and delivering presentations.
- Flexible to work in afternoon or night shifts.
- With experience in managing a team would be an advantage
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
- Can work collaboratively and engage with a range of internal and external stakeholders from diverse backgrounds
- Possess a customer centric and continuous improvement mindset
- Good to have background in SQL and data analytics.
💡 Quick Summary
Seeking a career-building opportunity? The Maersk - Customer Experience Partner - Container Sales Process - US Market position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.