Maître D' (Head Server), lago Restaurant

Location
10000 Dufferin St, Maple, ON
 
Benefits
Pulled from the full job description
Vision care
Dental care
Store discount
Disability insurance
Paid time off
Employee assistance program
Extended health care
 
Full job description
REPORTS TO – Director, Food & Beverage

DESCRIPTION:

The Maître D' is responsible for overseeing all front-of-house food and beverage operations within LAGO. This role includes implementing and upholding service quality standards, supervising and directing service staff, and ensuring exceptional guest experiences.

KEY RESPONSIBILITIES:

Lead front-of-house operations, ensuring a high standard of service at all times.
Supervise and support service staff, providing direction, feedback, and training as needed.
Maintain constant communication with department heads regarding facility events and service requirements.
Organize and lead pre-shift and departmental meetings to share updates and expectations.
Manage scheduling and delegation of duties for service staff.
Interact professionally and positively with guests, addressing concerns promptly.
Demonstrate expertise in food and beverage service etiquette and procedures.
Cultivate a culture of hospitality and team collaboration.
Solve service-related issues efficiently and tactfully.
Motivate and inspire staff to achieve departmental goals.
Uphold a high level of attention to detail to ensure a seamless guest experience.
This position is classified as safety sensitive under our Fit for Duty program.
QUALIFICATIONS:

Post-secondary education in Hospitality, Business, or a related field.
Minimum of 2 years’ experience in a supervisory role within a food & beverage environment.
Proven experience in properties of comparable size and service standard.
Strong knowledge of front-of-house operations, guest service, and restaurant procedures.
Ability to remain composed under pressure and lead with a positive, professional demeanor.
ADDITIONAL ASSETS:

Adaptability to change in a dynamic service environment.
Excellent leadership and team-building skills.
Strong guest service mindset with the ability to coach and inspire others.
Creative approach to problem-solving and process improvement.
Job Types: Full-time, Permanent

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Work Location: In person

 

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