Job Description
The role:
As our new Major Event Response Specialist, you will play a crucial role in ensuring the seamless operation of motor claims processes, particularly during unexpected disruptions, crises, and Major Weather Events. This involves maintaining up-to-date plans, coordinating testing activities, and ensuring that all necessary resources (people, processes, systems, and data) are known and in good working order to enable effective deployment and response.
You will:
Maintain and update the Motor Event Playbook, and related operational procedures
Generate accurate reports on risk assessments, incident responses, and performance metrics
Work collaboratively with Risk Support and Group Risk to ensure compliance with internal and external reporting requirements
Manage and maintain up-to-date registers to facilitate rapid deployment during an event
Maintain a constant state of readiness for immediate response to critical incidents
Actively participate in crisis management and major event response teams during actual incidents
Coordinate and undertake response efforts, including internal and external communication, resource planning and deployment, accommodation bookings, and equipment sourcing
Conduct and analyse post-incident reviews to identify areas for improvement in plans and response strategies
Stay informed about emerging risks, trends, and best practices within the insurance industry and event management
Stay current with relevant regulatory requirements, ensuring all event response arrangements comply with these obligations
Provide timely updates and reports on the status of event management and/or response as required
Collaborate cross-functionally with various departments, maintaining clear and open lines of communication with all internal and external stakeholders
What experience you’ll bring:
Relevant Bachelor's degree and/or relevant industry qualifications desirable
Proven experience (typically 3+ years) in business continuity, emergency management, event coordination, or a similar operational resilience role, preferably within the insurance sector
Demonstrated ability to develop, maintain, and test business continuity plans & procedures
Strong organisational skills with meticulous attention to detail, with the ability to work effectively under pressure and coordinate multiple tasks
Excellent communication & interpersonal skills, with the ability to engage effectively with diverse stakeholders
Ability to work effectively under pressure and coordinate multiple tasks during critical incidents as well as an analytical mindset with the ability to identify risks, analyse data, and contribute to problem-solving
Specific prior experience working in an operational role within the relevant division would be advantageous, along with the ability to absorb & understand specific division operations and regulatory landscape
Our perks:
Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discount - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us:
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING & Qantas.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
As our new Major Event Response Specialist, you will play a crucial role in ensuring the seamless operation of motor claims processes, particularly during unexpected disruptions, crises, and Major Weather Events. This involves maintaining up-to-date plans, coordinating testing activities, and ensuring that all necessary resources (people, processes, systems, and data) are known and in good working order to enable effective deployment and response.
You will:
Maintain and update the Motor Event Playbook, and related operational procedures
Generate accurate reports on risk assessments, incident responses, and performance metrics
Work collaboratively with Risk Support and Group Risk to ensure compliance with internal and external reporting requirements
Manage and maintain up-to-date registers to facilitate rapid deployment during an event
Maintain a constant state of readiness for immediate response to critical incidents
Actively participate in crisis management and major event response teams during actual incidents
Coordinate and undertake response efforts, including internal and external communication, resource planning and deployment, accommodation bookings, and equipment sourcing
Conduct and analyse post-incident reviews to identify areas for improvement in plans and response strategies
Stay informed about emerging risks, trends, and best practices within the insurance industry and event management
Stay current with relevant regulatory requirements, ensuring all event response arrangements comply with these obligations
Provide timely updates and reports on the status of event management and/or response as required
Collaborate cross-functionally with various departments, maintaining clear and open lines of communication with all internal and external stakeholders
What experience you’ll bring:
Relevant Bachelor's degree and/or relevant industry qualifications desirable
Proven experience (typically 3+ years) in business continuity, emergency management, event coordination, or a similar operational resilience role, preferably within the insurance sector
Demonstrated ability to develop, maintain, and test business continuity plans & procedures
Strong organisational skills with meticulous attention to detail, with the ability to work effectively under pressure and coordinate multiple tasks
Excellent communication & interpersonal skills, with the ability to engage effectively with diverse stakeholders
Ability to work effectively under pressure and coordinate multiple tasks during critical incidents as well as an analytical mindset with the ability to identify risks, analyse data, and contribute to problem-solving
Specific prior experience working in an operational role within the relevant division would be advantageous, along with the ability to absorb & understand specific division operations and regulatory landscape
Our perks:
Location: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discount - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us:
Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING & Qantas.
Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Major Event Response Specialist position is now open for candidates interested in the Insurance sector. This role in North Lakes offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
