Job Description
Overview:
The primary responsibility is to manage and monitor all TI IT events/alerts. Then assess and validate the severity of the signal. Collaborate with the Service desk. Escalate major issues to Tier 3, TAM’s and RTAM’s and effectively communicate critical events. Provides IT support services and assists in problem identification and resolution by providing support teams visibility to all alerts that occurred prior to the event and during the event. Drives compliance to all processes and procedures regarding the resolution and rectification of I.T. system problems/issues.
• Monitors all IT Alerts.
• Validate Alerts and determine Impact (Event).
• Based on impact - promote the event to the appropriate Priority as defined in our ITSM
• Notify the Service Desk, Tier 3 support, TAM, and RTAM of the Event.
• Report issues to Service Providers / Vendors.
• Set up a technical support bridge.
• Provide support by providing logs/alerts prior to and during events to support teams.
• Optimize Alerting by eliminating False Positives.
• Communicate Critical Event status and impact to Management Staff (i.e.Supervisor, Manager,
• Director, VP, and Client).
• Ensures that open/pending cases are addressed and closed within the SLA
• At the end of the Shift, communicate/hand over all active Events to the next shift for continuity
The primary responsibility is to manage and monitor all TI IT events/alerts. Then assess and validate the severity of the signal. Collaborate with the Service desk. Escalate major issues to Tier 3, TAM’s and RTAM’s and effectively communicate critical events. Provides IT support services and assists in problem identification and resolution by providing support teams visibility to all alerts that occurred prior to the event and during the event. Drives compliance to all processes and procedures regarding the resolution and rectification of I.T. system problems/issues.
• Monitors all IT Alerts.
• Validate Alerts and determine Impact (Event).
• Based on impact - promote the event to the appropriate Priority as defined in our ITSM
• Notify the Service Desk, Tier 3 support, TAM, and RTAM of the Event.
• Report issues to Service Providers / Vendors.
• Set up a technical support bridge.
• Provide support by providing logs/alerts prior to and during events to support teams.
• Optimize Alerting by eliminating False Positives.
• Communicate Critical Event status and impact to Management Staff (i.e.Supervisor, Manager,
• Director, VP, and Client).
• Ensures that open/pending cases are addressed and closed within the SLA
• At the end of the Shift, communicate/hand over all active Events to the next shift for continuity
💡 Quick Summary
Seeking a career-building opportunity? The Major Incident Admin | , India position is now open for candidates interested in the Admin Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
