Job Description
Job Description
Business: Credit Services
Open positions: 1
Role Title: Assistant Manager-IC, GSC’s
Global Career Band: 7
Location (Country / City ): Kolkata
Recruiter Name : Shruti Mahesh
Why join us?
Credit Services is an end-to-end Credit Risk Management Business Service for Operating entities across the HSBC Group in Commercial Banking. It spans across the entire Credit Risk Management Value Chain starting from Preparation and On-boarding of a Credit Application in the Bank’s system and financial spreading followed by Credit Disbursement, Risk Monitoring, Control, Management and Processing Facility Offer Documents
We provide Professional and consistent Credit Risk Management Services, Improve End to End Credit processes and systems, Deliver Service Excellence at competitive cost, contribute towards building Quality Asset portfolio and build domain expertise on Credit Profile. We support Relationship Managers in winning New Businesses and allow RM’s to deepen and strengthen existing relationships. We protect the bank and help the RM’s in managing Risk.
The Opportunity:
We are currently seeking an ambitious individual to join this team in the role of "Asst. Manager- Credit Services ",
In this role, you will:
• Individual contributor role leading to stabilizing the end-to-end process.
• Manage and build a strong relationship with Business / Projects / Senior Relationship Managers and onshore Officers through regular dialogue
What you’ll do:
• Complete the Spreading of Financials and Generating CRR, Credit Application and in line with credit and risk management guidelines / policies.
• Strong understanding of Company Financials.
• Undertake quality checking of the work processed by the team to ensure quality preparation of Financial Spreading.
• Reviewing existing internal quality and provide solutions to enhance this within the team
• Lead by example in delivering excellent customer service through sharing of best practices and ideas
• Effectively resolve process related queries with regard to Financial Spreading
• Create a supportive work environment driven by people centric values
• Acquire excellent process knowledge to handle escalations, resolve complex queries & complete quality checking as per the PLA
• Manage work for quality and ensure compliance with audit requirements.
• Usage of MI for business monitoring and improvement
• By actively contributing to the activities & functions of Credit Services and GSC.
Activity
• Achieve and exceed relevant process targets in line with business objectives
• Acquire and update knowledge on the process, procedures and products on an ongoing basis
• Exhibit ownership of the business
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted, understood and implemented.
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Ensure that the customer issues / problems are effectively investigated and resolved.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• All data requirements (iCATS, leave management and adhoc process information) is completed and updated in a timely manner.
Requirements
What you will need to succeed in the role:
• Candidate should be commerce graduate
• Good Understanding of Accounting Standards, Key Accounting Ratios and Financial Reporting (E)
• Good understanding of the Commercial/Corporate Credit Lending Cycle and acted in the capacity of Subject Matter Expert (E)
• Ability to speak and understand English fluently as the process requires to interact with customers over a phone.
• Ability to write good quality business letters, emails and reports.
• Ability to understand and interpret numeric data.
• This will be a SME role hence strong knowledge in Credit Service domain with specialization in end-to-end process & good understanding in other service delivery within Credit Service arena is essential. (E)
• Strong understanding of Group and GR Operational Risk Framework (E)
• Flexibility to work shifts.
• Ability to maintain focus while working with voluminous data.
• Ability to multitask
• Ability to learn quickly and transfer knowledge appropriately.
What additional skills will be good to have?
• Ability to Negotiate & build strong relationship with Business Partner or Onshore Centers (E)
• Good Understanding of Accounting Standards, Key Accounting Ratios and Financial Reporting (E)
• Ability to lead projects from Process perspective (D)
• Excellent communication skills (E)
• Excellent business relationship management skills (E)
• Excellent prioritization, planning and organization skills (E)
• Ability to learn very quickly and transfer knowledge appropriately (E)
• Ability to derive insight from large amounts of data from diverse sources. (D)
• Decision making based on experience, judgment and process knowledge (E)
• Intermediate Micro-soft Excel and Power-point knowledge. (E)
• Ability to conduct end to end Process Training to the new Joiners. (D)
• Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver, (E)
• Ability to take complete ownership and facilitate end to end customer journey. (E)
• Fast learner and have a “can do” approach. Extra Miler (E)
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events. (E)
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people. (E)
• Strong Team Player with an ability to drive and motivate self and others. (E)
• Strong Analytical, reasoning and decision-making skills. (E)
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued By HSBC Electronic Data Processing (India) Private LTD
Business: Credit Services
Open positions: 1
Role Title: Assistant Manager-IC, GSC’s
Global Career Band: 7
Location (Country / City ): Kolkata
Recruiter Name : Shruti Mahesh
Why join us?
Credit Services is an end-to-end Credit Risk Management Business Service for Operating entities across the HSBC Group in Commercial Banking. It spans across the entire Credit Risk Management Value Chain starting from Preparation and On-boarding of a Credit Application in the Bank’s system and financial spreading followed by Credit Disbursement, Risk Monitoring, Control, Management and Processing Facility Offer Documents
We provide Professional and consistent Credit Risk Management Services, Improve End to End Credit processes and systems, Deliver Service Excellence at competitive cost, contribute towards building Quality Asset portfolio and build domain expertise on Credit Profile. We support Relationship Managers in winning New Businesses and allow RM’s to deepen and strengthen existing relationships. We protect the bank and help the RM’s in managing Risk.
The Opportunity:
We are currently seeking an ambitious individual to join this team in the role of "Asst. Manager- Credit Services ",
In this role, you will:
• Individual contributor role leading to stabilizing the end-to-end process.
• Manage and build a strong relationship with Business / Projects / Senior Relationship Managers and onshore Officers through regular dialogue
What you’ll do:
• Complete the Spreading of Financials and Generating CRR, Credit Application and in line with credit and risk management guidelines / policies.
• Strong understanding of Company Financials.
• Undertake quality checking of the work processed by the team to ensure quality preparation of Financial Spreading.
• Reviewing existing internal quality and provide solutions to enhance this within the team
• Lead by example in delivering excellent customer service through sharing of best practices and ideas
• Effectively resolve process related queries with regard to Financial Spreading
• Create a supportive work environment driven by people centric values
• Acquire excellent process knowledge to handle escalations, resolve complex queries & complete quality checking as per the PLA
• Manage work for quality and ensure compliance with audit requirements.
• Usage of MI for business monitoring and improvement
• By actively contributing to the activities & functions of Credit Services and GSC.
Activity
• Achieve and exceed relevant process targets in line with business objectives
• Acquire and update knowledge on the process, procedures and products on an ongoing basis
• Exhibit ownership of the business
• Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted, understood and implemented.
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
• Ensure that the customer issues / problems are effectively investigated and resolved.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• All data requirements (iCATS, leave management and adhoc process information) is completed and updated in a timely manner.
Requirements
What you will need to succeed in the role:
• Candidate should be commerce graduate
• Good Understanding of Accounting Standards, Key Accounting Ratios and Financial Reporting (E)
• Good understanding of the Commercial/Corporate Credit Lending Cycle and acted in the capacity of Subject Matter Expert (E)
• Ability to speak and understand English fluently as the process requires to interact with customers over a phone.
• Ability to write good quality business letters, emails and reports.
• Ability to understand and interpret numeric data.
• This will be a SME role hence strong knowledge in Credit Service domain with specialization in end-to-end process & good understanding in other service delivery within Credit Service arena is essential. (E)
• Strong understanding of Group and GR Operational Risk Framework (E)
• Flexibility to work shifts.
• Ability to maintain focus while working with voluminous data.
• Ability to multitask
• Ability to learn quickly and transfer knowledge appropriately.
What additional skills will be good to have?
• Ability to Negotiate & build strong relationship with Business Partner or Onshore Centers (E)
• Good Understanding of Accounting Standards, Key Accounting Ratios and Financial Reporting (E)
• Ability to lead projects from Process perspective (D)
• Excellent communication skills (E)
• Excellent business relationship management skills (E)
• Excellent prioritization, planning and organization skills (E)
• Ability to learn very quickly and transfer knowledge appropriately (E)
• Ability to derive insight from large amounts of data from diverse sources. (D)
• Decision making based on experience, judgment and process knowledge (E)
• Intermediate Micro-soft Excel and Power-point knowledge. (E)
• Ability to conduct end to end Process Training to the new Joiners. (D)
• Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver, (E)
• Ability to take complete ownership and facilitate end to end customer journey. (E)
• Fast learner and have a “can do” approach. Extra Miler (E)
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events. (E)
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people. (E)
• Strong Team Player with an ability to drive and motivate self and others. (E)
• Strong Analytical, reasoning and decision-making skills. (E)
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Management Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.