Manager

Job Title: Manager / Sr. Manager – IT & Digital Services Location: Fort, Mumbai Department: Information Technology Reporting to: Director About the Role: We are looking for a proactive and strategic IT leader to manage our IT infrastructure, drive digital transformation initiatives, and ensure seamless support across the organization. The ideal candidate will champion the integration of technology in business operations while upholding security, efficiency, and user satisfaction. Key Responsibilities: Ensure 24/7 availability and high uptime of all business-critical IT systems and infrastructure. Manage the IT support function to resolve service tickets within defined SLAs, ensuring timely issue resolution. Implement and monitor cybersecurity protocols to maintain compliance and prevent critical vulnerabilities. Lead the rollout and adoption of digital tools and platforms across departments to enhance operational efficiency. Plan, manage, and deliver IT and digital transformation projects within agreed timelines and budgets. Drive cost efficiency through effective vendor negotiations, technology optimization, and process automation. Regularly engage with internal stakeholders to assess technology needs and deliver tailored solutions. Maintain a comprehensive asset management system for all IT hardware and software resources. Conduct periodic user training programs to ensure effective usage of IT systems and digital platforms. Monitor user feedback and maintain a high level of satisfaction with IT services and support. Qualifications & Experience: Bachelor’s degree in IT, Computer Science, or a related field; Master’s degree preferred 8–12 years of experience in IT management, with a proven track record in digital transformation Strong expertise in infrastructure management, ERP systems, cloud platforms, and cybersecurity Experience managing cross-functional teams and working with third-party service providers Excellent problem-solving, communication, and stakeholder management skills