Role/Job Title: Collection Analytics Manager

Business: Retail Banking

Function/ Department: Collections

Place of work: Mumbai

Roles & Responsibilities:

'-Responsible for managing and undertaking collections process for debts that have been assigned
'-Regularly track the portfolio for specific buckets for the assigned area
'-Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
'-Responsible to allocate and achieve targets from agencies/ in house team
'-Regularly follow up with the default customers
'-Ensuring adherence to collection process and legal guidelines
'-Tracing out absconded default customers and initiate recovery process
'-Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases
'-Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily ,weekly & monthly basis

Secondary Responsibilities:

'-Recommend process changes in order to improve service efficiency and quality
'-Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
'-Leverage in-house synergies through collaboration with internal stakeholders

Key Success Metrics:

Delinquency Rations, Net Credit Losses roll rates