Job Description
Role/ Job Title: Collection Analytics Manager
Function/ Department: Collections
Job Purpose
Responsible for managing and undertaking collections process for debts that have been assigned.
Roles & Responsibilities
• Designing new product program with extensive market research and benchmarking.
• Responsible for managing and undertaking collections process for debts that have been assigned.
• Regularly track the portfolio for specific buckets for the assigned area. Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
• Responsible to allocate and achieve targets from agencies/ in house team.
• Regularly follow up with the default customers.
• Ensuring adherence to collection process and legal guidelines.
• Tracing out absconded default customers and initiate recovery process.
• Recommend legal actions for non-recoverable cases and following up with the legal team for the closure of the cases.
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis.
• Recommend process changes in order to improve service efficiency and quality.
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.
Education Qualification
Graduation: Bachelor’s in Engineering / Technology / Management/ Computers/Science.
Post-graduation: MBA.
Experience: 5 to 10 years of relevant experience
Function/ Department: Collections
Job Purpose
Responsible for managing and undertaking collections process for debts that have been assigned.
Roles & Responsibilities
• Designing new product program with extensive market research and benchmarking.
• Responsible for managing and undertaking collections process for debts that have been assigned.
• Regularly track the portfolio for specific buckets for the assigned area. Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
• Responsible to allocate and achieve targets from agencies/ in house team.
• Regularly follow up with the default customers.
• Ensuring adherence to collection process and legal guidelines.
• Tracing out absconded default customers and initiate recovery process.
• Recommend legal actions for non-recoverable cases and following up with the legal team for the closure of the cases.
• Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis.
• Recommend process changes in order to improve service efficiency and quality.
• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
• Leverage in-house synergies through collaboration with internal stakeholders.
Education Qualification
Graduation: Bachelor’s in Engineering / Technology / Management/ Computers/Science.
Post-graduation: MBA.
Experience: 5 to 10 years of relevant experience
💡 Quick Summary
Seeking a career-building opportunity? The Manager Analytics|Debt Management position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
