Job Description
Location
Vancouver, BC V5R 2P9•Hybrid work
Full job description
MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse ****** orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
We are looking for a Manager, BC Alliance for Settlement Case Management to join our MOSAIC Family & Settlement Team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
POSITION FUNCTION:
The Manager, BC Alliance for Settlement Case Management collaborates with staff from Alliance member agencies to support the achievement of alliance objectives. The Manager facilitates conversations between member agencies, thinks strategically to move goals forwards and collaborates with all members of the agencies. The Manager, BC Alliance for Settlement Case Management is a critical thinker and convener.
KEY DUTIES AND RESPONSIBILITIES:
Provide overall coordination and planning of deliverables (outputs and outcomes)
Supervise and support the work of program workers of BC Alliance for case management to support the work of program activities.
With input from alliance partners and senior manager, lead and implement alliance priorities.
Plan and facilitate Alliance Meetings across all levels of staff
Coordinate the consistency of tools and practices for use by alliance member agencies.
Determining needs of Alliance members, plan and organize trainings for Alliance agency staff.
Ensure delivery of the Program is consistent and professional
Ensure timely, consistent and relevant communication with Alliance member agencies including sharing of reports, minutes, training information.
Supervise the promotion and marketing of all program related activities
Work closely with the Alliance Member Agencies at all levels
Participate/lead team, partnership, departmental, all-staff, and relevant community meetings, in-service training, and other training as assigned
Working closely with Alliance agencies to ensure collaboration and progress on alliance priorities as set out in terms of reference and strategic plan
Maintain working knowledge of emergent issues
Coordinate the development of innovative services and resource materials that support member agencies
Assist the senior manager to identify funding sources
Participate in ensuring development and submission of proposals and budgets for new and existing programs in a timely fashion
Work with the senior manager and the Finance Department to ensure financial integrity and accountability for the Program
Assist the senior manager and Finance Department to prepare contract budgets
Monitor contract budgets, cash flows, variances, financial statements, reports, and expense records
Assist the senior manager in ensuring program expenditures fall within limits established by the contract agreement
Assist the senior manager in providing financial information on request and during financials audits and monitors
Act as a resource for community organizations, stakeholders, and partners to collaborate with MOSAIC to build capacity for immigrant and refugee communities
Work in partnership with community organizations and stakeholders to organize and coordinate public education/information/resource events
Attend consultations, meetings, and conferences on issues relating to settlement, newcomer labour market integration, community development and connections, and policy dialogue
Compile reports and service statistics for the senior manager on emerging issues and community trends, developments in case management, and funder-related feedback
QUALIFICATIONS:
Post Secondary degree, certificate, or diploma related to the humanities, or education or high school completion and a diploma in an area such as Management, Volunteer Development, Community Development, or Community Social Services or comparable work experience.
3 to 4 years working in all aspects of program service area; community development; one to two years’ experience in program management; implementing organization policies and procedures; working with immigrants and refugee children and families from different ethno-cultural minority communities
Ability to communicate individual client and community issues to funders and community partners
Able to work independently and lead a team
Cultural awareness
Community Development skills
Strong English communication skills, other languages are an asset
Interpersonal skills
Organized and able to set priorities and meet deadlines
Problem-solving and analytical skills
Project management
Public Speaking and facilitation skills
Supervisory and leadership skills
Tactful, discrete, diplomatic, patient, flexible
Proficiency in MS Office suite; databases, and standard office equipment
Valid and satisfactory Criminal Record Check is required
HOURS: full-time position (35 hours per week)
The successful candidate may be permitted to work a hybrid work model (a combination of in-office and remote work).
The successful candidate must be able to commute to the MOSAIC Boundary office at 5575 Boundary Road, Vancouver.
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: 4:30 pm on July 25, 2026
IMPORTANT NOTES:
MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2026, MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
Vancouver, BC V5R 2P9•Hybrid work
Full job description
MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse ****** orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.
JOIN OUR TEAM!
We are looking for a Manager, BC Alliance for Settlement Case Management to join our MOSAIC Family & Settlement Team! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
POSITION FUNCTION:
The Manager, BC Alliance for Settlement Case Management collaborates with staff from Alliance member agencies to support the achievement of alliance objectives. The Manager facilitates conversations between member agencies, thinks strategically to move goals forwards and collaborates with all members of the agencies. The Manager, BC Alliance for Settlement Case Management is a critical thinker and convener.
KEY DUTIES AND RESPONSIBILITIES:
Provide overall coordination and planning of deliverables (outputs and outcomes)
Supervise and support the work of program workers of BC Alliance for case management to support the work of program activities.
With input from alliance partners and senior manager, lead and implement alliance priorities.
Plan and facilitate Alliance Meetings across all levels of staff
Coordinate the consistency of tools and practices for use by alliance member agencies.
Determining needs of Alliance members, plan and organize trainings for Alliance agency staff.
Ensure delivery of the Program is consistent and professional
Ensure timely, consistent and relevant communication with Alliance member agencies including sharing of reports, minutes, training information.
Supervise the promotion and marketing of all program related activities
Work closely with the Alliance Member Agencies at all levels
Participate/lead team, partnership, departmental, all-staff, and relevant community meetings, in-service training, and other training as assigned
Working closely with Alliance agencies to ensure collaboration and progress on alliance priorities as set out in terms of reference and strategic plan
Maintain working knowledge of emergent issues
Coordinate the development of innovative services and resource materials that support member agencies
Assist the senior manager to identify funding sources
Participate in ensuring development and submission of proposals and budgets for new and existing programs in a timely fashion
Work with the senior manager and the Finance Department to ensure financial integrity and accountability for the Program
Assist the senior manager and Finance Department to prepare contract budgets
Monitor contract budgets, cash flows, variances, financial statements, reports, and expense records
Assist the senior manager in ensuring program expenditures fall within limits established by the contract agreement
Assist the senior manager in providing financial information on request and during financials audits and monitors
Act as a resource for community organizations, stakeholders, and partners to collaborate with MOSAIC to build capacity for immigrant and refugee communities
Work in partnership with community organizations and stakeholders to organize and coordinate public education/information/resource events
Attend consultations, meetings, and conferences on issues relating to settlement, newcomer labour market integration, community development and connections, and policy dialogue
Compile reports and service statistics for the senior manager on emerging issues and community trends, developments in case management, and funder-related feedback
QUALIFICATIONS:
Post Secondary degree, certificate, or diploma related to the humanities, or education or high school completion and a diploma in an area such as Management, Volunteer Development, Community Development, or Community Social Services or comparable work experience.
3 to 4 years working in all aspects of program service area; community development; one to two years’ experience in program management; implementing organization policies and procedures; working with immigrants and refugee children and families from different ethno-cultural minority communities
Ability to communicate individual client and community issues to funders and community partners
Able to work independently and lead a team
Cultural awareness
Community Development skills
Strong English communication skills, other languages are an asset
Interpersonal skills
Organized and able to set priorities and meet deadlines
Problem-solving and analytical skills
Project management
Public Speaking and facilitation skills
Supervisory and leadership skills
Tactful, discrete, diplomatic, patient, flexible
Proficiency in MS Office suite; databases, and standard office equipment
Valid and satisfactory Criminal Record Check is required
HOURS: full-time position (35 hours per week)
The successful candidate may be permitted to work a hybrid work model (a combination of in-office and remote work).
The successful candidate must be able to commute to the MOSAIC Boundary office at 5575 Boundary Road, Vancouver.
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: 4:30 pm on July 25, 2026
IMPORTANT NOTES:
MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2026, MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.
💡 Quick Summary
Seeking a career-building opportunity? The Manager, BC Alliance for Settlement Case Management position is now open for candidates interested in the MIS Executive sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
