Job Description
Position : Manager- Call Centre Operations-Presales
Having call center operations experience & working in Presales
Industry - Real estate only
Key Responsibility :
- Drive defined BV and CoS.
- Monitor and oversee the overall functioning and governance of the Call Center
- Driver performance by optimising process and productivity
- Use Data analytics to derive key insights and bring down CoS
- Managing Call Center Operations to drive Business performance
- Collaborate with stakeholders and regional SPOC to deliver on direct targets (weekly, monthly and yearly). Plan to deliver CC numbers
- Use statistical methods to analyze data and generate useful business reports. Give feedback to stake holders on lead quality and voice of customers. Seek feedback to improve CC delivery
- Define and Establish a data driven process to drive performance from lead nurturing (Use analytical tools on data, drive insights and implement solution to achieve targets - lead to walk-in).
- Create...
Having call center operations experience & working in Presales
Industry - Real estate only
Key Responsibility :
- Drive defined BV and CoS.
- Monitor and oversee the overall functioning and governance of the Call Center
- Driver performance by optimising process and productivity
- Use Data analytics to derive key insights and bring down CoS
- Managing Call Center Operations to drive Business performance
- Collaborate with stakeholders and regional SPOC to deliver on direct targets (weekly, monthly and yearly). Plan to deliver CC numbers
- Use statistical methods to analyze data and generate useful business reports. Give feedback to stake holders on lead quality and voice of customers. Seek feedback to improve CC delivery
- Define and Establish a data driven process to drive performance from lead nurturing (Use analytical tools on data, drive insights and implement solution to achieve targets - lead to walk-in).
- Create...
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Call Center Operation|Presales | Real Estate |7|12 yrs| | | F position is now open for candidates interested in the BPO Jobs sector. This role in mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
