Job Description
Roles and Responsibility
Strategy
• Product Design & Control ("PDC") & Change Management Lead for Cash Ops responsible for implementing within Cash Ops all Strategic Group / Country / Business Projects & including projects covering new local regulations / changes to existing regulations.
• Support Head PDC & participate in analysis and development of New Products/Services/Cash Ops procedures, GDOI's, process notes mainly relating to Corporate business, segment clients for all business, regulatory & market-driven changes.
• Align Region / Country PDC & Change Mgt activities with guidance received from Group PDC and effectively act as a bridge between Region/Countries & Group PDC/Specialist functions Heads for India & SA PDC Leads/SPOC's for best practices, knowledge sharing and benchmarking capabilities.
Business
• Function as Product Owner for CMO change initiatives
• Work with function heads on Digitisation ideas / automation initiatives and assist teams on approval process.
• To ensure that projects run to schedule and deliver effective results alongwith consistent tracking & monitoring.
• To publish reports on New Products/Services/features across payments domain and provide inputs on capacity/production/client competition matters as required.
• Support Domestic/Cross Border/Specialist/Risk Function Head's in doing gap analysis on change to regulations and progressing these to relevant forums for necessary approvals
• Partner with Central UAT team to review & maintain test library for existing and new capabilities
• Work with Head PDC & Function Heads for driving robotics/automation capabilities within CMO
• Maintenance and development of EUC's and processes either inhouse or through empanelled vendors.
Processes
• Partner with Function Heads to standardise operational processes as may be relevant & required due to Change Management
• Ensure strict compliance of internal policies & procedures in line with the Group standards / GDOI / Local DOI's & applicable regulations.
• Maintain process maps / workflow diagrams for CMO related processes
• To identify process improvement opportunities and progress them with the relevant teams to address day-to-day matters relating to transactions, processes, technical issues.
• Partner with FH's and CTM teams on relevant RCA review for tech incidents, defining / maintaining user access rights & limits, Toxic Access Models
People and Talent
• Lead through example and help build the appropriate culture and values.
• Set appropriate tone and expectations within the larger team and work in collaboration with risk and control partners.
Risk Management
• To Report on findings, exceptions and results from activities being carried out.
• To work with BRM team to assist on any operational risk related data requirements
Governance
• To exercise a good oversight on the controls existing on the activities carried out in respect of PDC & Change Management initiatives that are running within CMO
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [PDC & Change Mgt team to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• [Ensure adherence to all relevant RBI regulations, master directions and circulars issued from time to time
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key Stakeholders
• CMO Function Heads, BRM team & CSG Managers, Head CMO
• IN COO, COO's office
• TB Cash Products
• Legal & Compliance
• Dev & PSS teams, CTM WB
• Group Head – PDC, PDC Leads across Network
Our Ideal Candidate
• Possessing below certifications would be advantageous:
• Payments Domain Knowledge - Mandatory
• Project Management related knowledge – Mandatory
• Project Management Work Experience – Mandatory
• Exposure to Agile & LEAN methodology - Preferred
• Data Analytics & BI related Knowledge & ability to use Python, SQL, Tableau - Preferred
• Lean Six Sigma Green / Black Belt related certification - Optional
Role Specific Technical Competencies
• Awareness of basic IT systems & processes and ability to translate business requirements to system functionality
• Good Interpersonal and Communication Skills
• Data Analytics & BI Tools
• Project Management & Coordination skills
• Sound knowledge of Cash Mgt Ops / Products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
Strategy
• Product Design & Control ("PDC") & Change Management Lead for Cash Ops responsible for implementing within Cash Ops all Strategic Group / Country / Business Projects & including projects covering new local regulations / changes to existing regulations.
• Support Head PDC & participate in analysis and development of New Products/Services/Cash Ops procedures, GDOI's, process notes mainly relating to Corporate business, segment clients for all business, regulatory & market-driven changes.
• Align Region / Country PDC & Change Mgt activities with guidance received from Group PDC and effectively act as a bridge between Region/Countries & Group PDC/Specialist functions Heads for India & SA PDC Leads/SPOC's for best practices, knowledge sharing and benchmarking capabilities.
Business
• Function as Product Owner for CMO change initiatives
• Work with function heads on Digitisation ideas / automation initiatives and assist teams on approval process.
• To ensure that projects run to schedule and deliver effective results alongwith consistent tracking & monitoring.
• To publish reports on New Products/Services/features across payments domain and provide inputs on capacity/production/client competition matters as required.
• Support Domestic/Cross Border/Specialist/Risk Function Head's in doing gap analysis on change to regulations and progressing these to relevant forums for necessary approvals
• Partner with Central UAT team to review & maintain test library for existing and new capabilities
• Work with Head PDC & Function Heads for driving robotics/automation capabilities within CMO
• Maintenance and development of EUC's and processes either inhouse or through empanelled vendors.
Processes
• Partner with Function Heads to standardise operational processes as may be relevant & required due to Change Management
• Ensure strict compliance of internal policies & procedures in line with the Group standards / GDOI / Local DOI's & applicable regulations.
• Maintain process maps / workflow diagrams for CMO related processes
• To identify process improvement opportunities and progress them with the relevant teams to address day-to-day matters relating to transactions, processes, technical issues.
• Partner with FH's and CTM teams on relevant RCA review for tech incidents, defining / maintaining user access rights & limits, Toxic Access Models
People and Talent
• Lead through example and help build the appropriate culture and values.
• Set appropriate tone and expectations within the larger team and work in collaboration with risk and control partners.
Risk Management
• To Report on findings, exceptions and results from activities being carried out.
• To work with BRM team to assist on any operational risk related data requirements
Governance
• To exercise a good oversight on the controls existing on the activities carried out in respect of PDC & Change Management initiatives that are running within CMO
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [PDC & Change Mgt team to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• [Ensure adherence to all relevant RBI regulations, master directions and circulars issued from time to time
• Serve as a Director of the Board of [insert name of entities]
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key Stakeholders
• CMO Function Heads, BRM team & CSG Managers, Head CMO
• IN COO, COO's office
• TB Cash Products
• Legal & Compliance
• Dev & PSS teams, CTM WB
• Group Head – PDC, PDC Leads across Network
Our Ideal Candidate
• Possessing below certifications would be advantageous:
• Payments Domain Knowledge - Mandatory
• Project Management related knowledge – Mandatory
• Project Management Work Experience – Mandatory
• Exposure to Agile & LEAN methodology - Preferred
• Data Analytics & BI related Knowledge & ability to use Python, SQL, Tableau - Preferred
• Lean Six Sigma Green / Black Belt related certification - Optional
Role Specific Technical Competencies
• Awareness of basic IT systems & processes and ability to translate business requirements to system functionality
• Good Interpersonal and Communication Skills
• Data Analytics & BI Tools
• Project Management & Coordination skills
• Sound knowledge of Cash Mgt Ops / Products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Manager| CMO| Analytics position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
