Job

Role:

Manager - Technical Content Writer
Job

Location:

Bangalore, India

[24]7.ai is a customer experience software and services company that is redefining the way brands interact with consumers. We use artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 22 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.

We are gearing up for aggressive growth in North America and other forward-looking markets. We have reached a certain point in our journey of 22 years. Now, for the next phase of our growth journey, we need a Technical Content Writer Rockstar who is responsible for creating original and compelling technical content to help educate and inform users and customers about products, services, and solutions.

The Senior Technical Content Writer will work with the product teams, marketing and sales departments to create content that will be used in various formats such as websites, blogs, user manuals, white papers, and press releases.

Key

Responsibilities Include:

Research and develop content for technical documents and materials
Write, edit and proofread web content, press releases, brochures, white papers and other documents
Develop content for technical manuals and other documentation
Develop content for user manuals, help files and other technical documents
Create and maintain technical documents, including product specifications, setup guides and user guides
Produce high-quality content and for graphics and web-based projects
Create and maintain technical documents and content for on-line help systems
Keep up to date with industry standards and trends
Collaborate with other departments to ensure accuracy of technical information
Ensure content meets company standards for quality, accuracy and usability
Work with product teams to ensure accuracy of technical specifications

Qualifications Required:

Bachelor’s/Master’s degree in English, Journalism, Communications or related field
12+ years of technical writing experience
Proven track record of creating clear, concise, and accurate content
Excellent written and verbal communication skills
Excellent research and problem solving skills
Proficient in Microsoft Office Suite
Knowledge of HTML, CSS and other web technologies
Knowledge of search engine optimization (SEO) techniques
Knowledge of various web publishing and content management systems

Founded in 2000, [24]7.ai is a global leader in intent-driven Customer Engagement solutions. We are redefining the way companies interact with consumers. We combine Artificial Intelligence with Human Intelligence to substantially improve customer experience. Our clients include more than 250 of the world’s largest and most recognizable brands across 12 industries. We hold more than 150 patents and patent applications, including several specifically related to Artificial Intelligence and customer experience.

[24]7.ai Technology:
We combine Human Intelligence with Artificial Intelligence to pioneer simple yet sophisticated products – all of which dramatically improve customer experience. Our niche technologies empower companies in terms of mining big data for insights and staying ahead of the curve.

[24]7.ai Outsourcing:
We are redefining the way companies interact with consumers with our constant connectivity. We help businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

Check out our Website and Social Media Pages (India & Global):

India Handles:
Website: (Use the "Apply for this Job" box below)..
247.ai/company/careers/india/
India Career Section: .
247.ai/company/careers/india/
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Global Handles:
Website: .
247.ai/
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- Linked In - 247.aiTwitter - @24_7_inc
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