Job Description
Job details
Here’s how the job details align with your profile.
Pay
$121,107 - $125,679 a year
Job type
Part-time
Full-time
Location
Adelaide SA 5000
Full job description
Attorney-General's Department
Job reference: 686757
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
Classification: ASO8
Salary Range: $121,107 - $125,679 + superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Tuesday 29th July 2026
About the Opportunity
The Manager Corporate, Intake and Engagement ensures intake and early resolution functions comply with legislation, policy and procedures. It oversees and supports the team leader in developing and embedding effective processes for non-complex matters. The role develops, implements and maintains systems to manage challenging complainant behaviours.
It also leads business improvement initiatives intake and corporate functions. Additionally, the role will develop reports to monitor workflow, identify issues, and provide recommendations to the Ombudsman and the Deputy Ombudsman.
About the Business
Ombudsman SA is an independent body that investigates complaints regarding South Australian government and local government agencies, conducts audits of these agencies, reviews freedom of information determinations of these agencies, supports the implementation of the Information Sharing Guidelines across government, and receives information about state and local government activities confidentially from whistleblowers.
For more information about the Attorney-General’s Department and Ombudsman SA, please visit https://www.agd.sa.gov.au/ and https://www.ombudsman.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Shamsia Zulfiqar, Senior Business Support Officer, on 08 7322 7785 or zulfiqar.shamsia@ombudsman.sa.gov.au
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Applications close: 29/07/2026 11:30 PM
Here’s how the job details align with your profile.
Pay
$121,107 - $125,679 a year
Job type
Part-time
Full-time
Location
Adelaide SA 5000
Full job description
Attorney-General's Department
Job reference: 686757
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
Classification: ASO8
Salary Range: $121,107 - $125,679 + superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Tuesday 29th July 2026
About the Opportunity
The Manager Corporate, Intake and Engagement ensures intake and early resolution functions comply with legislation, policy and procedures. It oversees and supports the team leader in developing and embedding effective processes for non-complex matters. The role develops, implements and maintains systems to manage challenging complainant behaviours.
It also leads business improvement initiatives intake and corporate functions. Additionally, the role will develop reports to monitor workflow, identify issues, and provide recommendations to the Ombudsman and the Deputy Ombudsman.
About the Business
Ombudsman SA is an independent body that investigates complaints regarding South Australian government and local government agencies, conducts audits of these agencies, reviews freedom of information determinations of these agencies, supports the implementation of the Information Sharing Guidelines across government, and receives information about state and local government activities confidentially from whistleblowers.
For more information about the Attorney-General’s Department and Ombudsman SA, please visit https://www.agd.sa.gov.au/ and https://www.ombudsman.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Shamsia Zulfiqar, Senior Business Support Officer, on 08 7322 7785 or zulfiqar.shamsia@ombudsman.sa.gov.au
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Applications close: 29/07/2026 11:30 PM
💡 Quick Summary
Seeking a career-building opportunity? The MANAGER CORPORATE INTAKE AND ENGAGEMENT position is now open for candidates interested in the MIS Executive sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.