Manager CPA | Operations

Manager CPA - OperationsHandle day-to-day escalations and close casesManaging manpower as per variable demand in products and skillset of AgentsPlan shifts to cater to the volumesAudit sample files and share feedback with Supervisors and AgentsConduct regular training and refresher for CPA Agents and SupervisorsOrganize training and refresher for Sales team and prepare FTNR MIS reports for improvementPerform UAT on Test casesSuggest system enhancements for improving TAT and reducing manpower