Manager CS (Event and Exhibitions)

Overview

The Manager CS (Event Tech) plays a key role in leading and managing the Event Tech customer service team. They are responsible for ensuring the successful execution of event technology solutions and delivering exceptional customer service throughout the event lifecycle. This position is crucial in maintaining high client satisfaction and fostering strong client relationships.

Key Responsibilities
Manage and lead the Event Tech customer service
Oversee the implementation and delivery of event technology solutions
Develop and maintain strong client relationships
Ensure the successful execution of event technology services
Provide strategic guidance for improving customer service processes
Collaborate with cross-functional teams to address customer needs
Resolve customer escalations and complex issues
Monitor and analyze customer service metrics and KPIs
Conduct performance evaluations and provide constructive feedback to team members
Stay updated on industry trends and best practices in event technology

Required Qualifications
Bachelor's degree in Business Administration, Hospitality Management, or related field
Demonstrated experience in leading and managing customer service teams
Strong understanding of event technology solutions and platforms
Exceptional communication and interpersonal skills
Ability to thrive in a fast-paced, dynamic environment
Proven problem-solving and decision-making abilities
Proficiency in customer relationship management (CRM) software
Detail-oriented with excellent organizational skills
Ability to prioritize and multitask effectively

Skills: leadership,team management,client relationship management,crm,organizational skills,event technology solutions,multitasking,strategic guidance,cs,problem-solving,decision-making,team leadership,customer service management,event technology,customer service,crm software,client retention programs,

India
Rajasthan
Jaipur Show on map Get directions