Manager CS (Event and Exhibitions)

Overview

The Manager CS (Event Tech) plays a key role in leading and managing the Event Tech customer service team. They are responsible for ensuring the successful execution of event technology solutions and delivering exceptional customer service throughout the event lifecycle. This position is crucial in maintaining high client satisfaction and fostering strong client relationships.

Key Responsibilities

Manage and lead the Event Tech customer service

Oversee the implementation and delivery of event technology solutions

Develop and maintain strong client relationships

Ensure the successful execution of event technology services

Provide strategic guidance for improving customer service processes

Collaborate with cross-functional teams to address customer needs

Resolve customer escalations and complex issues

Monitor and analyze customer service metrics and KPIs

Conduct performance evaluations and provide constructive feedback to team members

Stay updated on industry trends and best practices in event technology

Required Qualifications

Bachelor's degree in Business Administration, Hospitality Management, or related field

Demonstrated experience in leading and managing customer service teams

Strong understanding of event technology solutions and platforms

Exceptional communication and interpersonal skills

Ability to thrive in a fast-paced, dynamic environment

Proven problem-solving and decision-making abilities

Proficiency in customer relationship management (CRM) software

Detail-oriented with excellent organizational skills

Ability to prioritize and multitask effectively

Skills: leadership,team management,client relationship management,crm,organizational skills,event technology solutions,multitasking,strategic guidance,cs,problem-solving,decision-making,team leadership,customer service management,event technology,customer service,crm software,client retention programs,