Job Description
As Manager - Customer Arrears and Support, you'll lead, motivate and develop our Customer Arrears and Support Team, whose role is to minimise arrears and subsequent write off losses achieved through robust collection practices. This critical role reports directly to the National Collections Manager, serving as the second-in-command, actively shaping our customer arrears strategy and contributing valuable insights from collections activities.
Key responsibilities:
Provide strong leadership, fostering a culture of collaboration and excellence.
Manage customer complaints, ensuring prompt and effective resolution.
Optimise team productivity through your expertise in dialler systems.
Present actionable insights and strategies to senior leadership.
Oversee the design and delivery of training programs to enhance collections capabilities.
Key responsibilities:
Provide strong leadership, fostering a culture of collaboration and excellence.
Manage customer complaints, ensuring prompt and effective resolution.
Optimise team productivity through your expertise in dialler systems.
Present actionable insights and strategies to senior leadership.
Oversee the design and delivery of training programs to enhance collections capabilities.
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Customer Arrears and Support position is now open for candidates interested in the Telecaller Jobs sector. This role in Newmarket offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
