Job Description
Responsibilities & Key Deliverables1.Re-imagine Mahindra's Customer Referral & Loyalty Program 2. Develop innovative ways to drive engagement 3. Improve % Volume Contribution from Referral & Loyalty Programs 4. Develop digital app for customer retention and engagement 5. Drive customer engagement through the digital app 6. Drive adoption of IOT based features in Mahindra Tractors to improve customer connect 7. Responsible for referral, repeat purchase. 8. Driving customer life time value +. Providing the customer insights to drive business strategiesPreferred IndustriesBankingPharma IndustryAuto / Auto EquipmenFarm SectorConsumer Durables2 WheelerConsumer FMCG / FoodEducation QualificationGraduate in any discipline( Btech Preferred), MBA (Premier)General Experience8 – 10 years handling loyalty program , digital app , IOT based platformsCritical ExperienceMahindra Leadership CompetenciesStrategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from FailuresSystem Generated Core SkillsBrand Value PropositionConsumer InsightingCustomer Relationship Management (CRM)Marketing StrategyNetworkingProduct Knowledge & ApplicationSales StrategySales PlanningStrategic PlanningBrand PositioningNetwork AdministrationMarket AnalysisBrand BuildingBrand ActivationCommunication SkillsBusiness PlanningBudget ManagementLead ManagementSystem MonitoringSpend AnalysisMarket PlanningCustomer EngagementCapability BuildingRural MarketingBrand MarketingMarketing ProgramsDatabase ManagementBuilding Strong Referral NetworksMarketing Communications PlanningMarketing ActivationSupplier Relationship ManagementCost ManagementSystem Generated Secondary Skills
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Customer Experience position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.