Job Description
We are hiring for a Manager Customer support for a leading Indian Bank contact Centre based out of Hyderabad.
Main Responsibilities :
• Team Management Managers are in charge of the team leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
• Team Management Managers are in charge of the team leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
• Coaching and Mentoring: Team Managers are also expected to be great tutors and excellent mentors to their team members
• Coaching and Mentoring: Team Managers are also expected to be great tutors and excellent mentors to their team members
• Goal Setting and Achievement: team Managers would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: Must be able to handle multiple tasks at the same time without errors and mistakes.
Other Responsibilities :
• Drive Business goals as per Business requirements
• Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external
• Proven record of high performance in teams managed or other projects/Role managed
• Very effective Team handling, interpersonal and collaborative skills
• Good MIS and analytics skills
• Work to optimize productivity and efficiency for the entire team
• Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products
• Strong focus on Quality, Revenue, Efficiency and cost management
• Go getter attitude, selfdriven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards
• Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.
• Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.
Think out of the box for improving customer experience
• Strong Verbal and written communication skills
Required skills :
• Excellent written and spoken communication.
• Good understanding of Liabilities/Assets products and processes
• Excellent convincing skills.
• Solutions oriented approach to challenges
• MIS and analytical skills, optimize productivity and efficiency of the team
• Good understanding of Liabilities/Assets/ credit cards products and processes
Main Responsibilities :
• Team Management Managers are in charge of the team leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
• Team Management Managers are in charge of the team leaders and CSEs whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
• Coaching and Mentoring: Team Managers are also expected to be great tutors and excellent mentors to their team members
• Coaching and Mentoring: Team Managers are also expected to be great tutors and excellent mentors to their team members
• Goal Setting and Achievement: team Managers would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: Must be able to handle multiple tasks at the same time without errors and mistakes.
Other Responsibilities :
• Drive Business goals as per Business requirements
• Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external
• Proven record of high performance in teams managed or other projects/Role managed
• Very effective Team handling, interpersonal and collaborative skills
• Good MIS and analytics skills
• Work to optimize productivity and efficiency for the entire team
• Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products
• Strong focus on Quality, Revenue, Efficiency and cost management
• Go getter attitude, selfdriven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards
• Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.
• Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.
Think out of the box for improving customer experience
• Strong Verbal and written communication skills
Required skills :
• Excellent written and spoken communication.
• Good understanding of Liabilities/Assets products and processes
• Excellent convincing skills.
• Solutions oriented approach to challenges
• MIS and analytical skills, optimize productivity and efficiency of the team
• Good understanding of Liabilities/Assets/ credit cards products and processes
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Customer Support | Bank Contact Center |10|15 yrs position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.