Job Description
Job description
• Responsible for the VoC program/report for the Brandwatch org – ensuring actionable insights, and establishing channels of comms with various stakeholders across the org.
• Responsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR
• Manage a team member who will support you with day-to-day analytics requests from the CX org and be responsible for the quality and volume of the feedback to the VoC programme.
Qualifications & Competencies
• Minimum of 5 years of professional experience in a related field, ideally in B2B SaaS
• Experienced in stakeholder management and stakeholder communications.
• Experience with data visualisation tools to create reports and dashboards, able to articulate complex concepts in a clear and concise manner
• Effective planning and organizational skills
• Proficient in decision-making, analysis, and problem-solving, with the ability to multitask
• Experience working in a highly collaborative, dynamic, and team-oriented work environment
• High level of general technical understanding
• Understanding of best practice business processes
• Easily adopts to new technology
• Problem solving capabilities, attention to detail, data handling skills
• Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences
• Understanding of user experience
• Experience of working with large volumes of data
• Experience training and supporting users
• Knowledge of scripting languages (e.g., SQL) preferred
• Experience with Salesforce preferred
• Proficient in MS Office (primarily Excel)
• Experience in Customer Experience measurement preferred
• Experience with a VoC tool preferred
• Proven ability in driving awareness and understanding of customer experience opportunities - someone who can explain both the ‘what’ is happening and the ‘why’ it is happening.
• Responsible for the VoC program/report for the Brandwatch org – ensuring actionable insights, and establishing channels of comms with various stakeholders across the org.
• Responsible for maintenance and development of CX dashboards (SFDC and Gainsight) to inform priorities and improve GRR
• Manage a team member who will support you with day-to-day analytics requests from the CX org and be responsible for the quality and volume of the feedback to the VoC programme.
Qualifications & Competencies
• Minimum of 5 years of professional experience in a related field, ideally in B2B SaaS
• Experienced in stakeholder management and stakeholder communications.
• Experience with data visualisation tools to create reports and dashboards, able to articulate complex concepts in a clear and concise manner
• Effective planning and organizational skills
• Proficient in decision-making, analysis, and problem-solving, with the ability to multitask
• Experience working in a highly collaborative, dynamic, and team-oriented work environment
• High level of general technical understanding
• Understanding of best practice business processes
• Easily adopts to new technology
• Problem solving capabilities, attention to detail, data handling skills
• Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, high-level staff and external vendors, strong customer service orientation, good writing skills, ability to communicate technical issues to non-technical audiences
• Understanding of user experience
• Experience of working with large volumes of data
• Experience training and supporting users
• Knowledge of scripting languages (e.g., SQL) preferred
• Experience with Salesforce preferred
• Proficient in MS Office (primarily Excel)
• Experience in Customer Experience measurement preferred
• Experience with a VoC tool preferred
• Proven ability in driving awareness and understanding of customer experience opportunities - someone who can explain both the ‘what’ is happening and the ‘why’ it is happening.
💡 Quick Summary
Seeking a career-building opportunity? The Manager| CX Insights position is now open for candidates interested in the Work from home Jobs sector. This role in Alwar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.