Job Description
Location
Vancouver, BC V6Z 3B7
Benefits
Pulled from the full job description
Flexible schedule
Employee assistance program
Vision care
Dental care
Paid time off
Paid sick leave
Full job description
Overview:
At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.
We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.
At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.
The impact you'll make:
Reporting into our Sr. Director, Growth, the Digital & eCommerce Operations Manager is a process-oriented role where you will lead the execution and optimization of Saje’s tactical digital go-to-market strategy across email, SMS, our website, etc ensuring seamless campaign launches, impactful content across digital channels, and strong cross-functional alignment. You will drive digital growth through influencer partnerships, operational excellence, and performance reporting, while championing innovation and customer-centric experiences. This is a 13 month fixed term contract covering a Maternity leave.
The ideal person will have strong Project Management skills within a digital team, the ability to analyze historic initiatives and successes to identify opportunities for execution within the team, and be comfortable working in a lean, proactive, highly visible team.
All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.
What you'll do:
Own management of Digital Go-to-Market process; including tactical digital calendar planning, oversight of digital marketing and eCommerce content briefs, cross-functional communications, and go-live execution process
Manage all digital content calendars; ensuring alignment between Digital, eComm/CX, Brand, Creative and Allocations teams to ensure monthly calendars achieve required revenue performance, and that we have necessary inventory and creative content to support
Support full funnel campaign planning, ensuring all digital campaigns are executed at the right journey stages for the right channels
Create content plan for eCommerce website to support monthly campaigns; ensuring briefs are input and content is live at the right time
Oversee planning and execution of online promotions (including discounted sales and GWP’s), ensuring cross-functional partners are aware of upcoming promotions and all are executing as required
Oversee and manage online discount code strategy and execution
Lead Digital & eCommerce team campaign and performance related reporting decks; such as campaign post-mortems and content briefing presentations
Support ad-hoc Digital operations tasks such as new vendor set ups, platform, agency and new marketing channel scoping, etc.
Support department budget tracking, and invoice submission and reconciliation
Strategic oversight and coordination of the performance influencer program to drive top-line revenue, including overseeing macro to micro influencers and owning large-scale partnership relationships
Support all aspects of influencer program maintenance and growth; including delivery of campaign briefs, day to day communications, contract negotiations, gifting and seeding strategy, budget management and KPI reporting
Manage and oversee day to day responsibilities of external digital program agencies, including ensuring they are meeting and exceeding targeted KPI’s
Own management of online digital experiences such as shopping quizzes, customer subscriptions, loyalty programs etc.
Forecast, measure and report on digital program results on a weekly, monthly and quarterly basis (spend, ROAS, revenue, new customer reach etc.)
Support community-centric digital programs as they relate to saje.com/.ca
Work on other duties as assigned. This is an ever-evolving role and adaptability will be the key to success
We'd love to hear from you if you have:
Bachelor’s Degree or diploma in Marketing or related field; or equivalent years of combined education and experience
Minimum 4 years’ direct digital & eCommerce program and operations management experience (influencer, CRM, calendar planning and execution, promotions management, etc.)
Must have experience working internally brand side, with strong cross functional experience built.
Must have managing Digital Projects end to end, ideally within a brand with a multi-product sku count.
Experience overseeing execution, coordination, and detailed process of digital promotions and Go-to-Market calendars, with optimized customer journey experience being the focus of all campaign executions
Results-oriented and process driven, with high expectations of self and team
Excellent communication skills (oral and written)
Ability to problem solve and seek out solutions
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
Why Saje?
Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work.
The compensation range on average for this position is from $80,000 - 88,000 annually. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
In addition to your base, we offer:
A hybrid way of working
Flexible work hours based on business needs
Wellness days to ensure you're taking care of you mental and physical health
Health benefits - comprehensive health, vision and dental packages
Paid sick days
Generous product discount
Full onboarding plan and onboarding buddy to help you settle in
Employee Assistance Program - 24/7 support, resources, and information available to you and your family
Paid time off to ensure you're resting & recharging
Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Join our team!
If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly.
Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.
Vancouver, BC V6Z 3B7
Benefits
Pulled from the full job description
Flexible schedule
Employee assistance program
Vision care
Dental care
Paid time off
Paid sick leave
Full job description
Overview:
At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.
We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.
At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.
The impact you'll make:
Reporting into our Sr. Director, Growth, the Digital & eCommerce Operations Manager is a process-oriented role where you will lead the execution and optimization of Saje’s tactical digital go-to-market strategy across email, SMS, our website, etc ensuring seamless campaign launches, impactful content across digital channels, and strong cross-functional alignment. You will drive digital growth through influencer partnerships, operational excellence, and performance reporting, while championing innovation and customer-centric experiences. This is a 13 month fixed term contract covering a Maternity leave.
The ideal person will have strong Project Management skills within a digital team, the ability to analyze historic initiatives and successes to identify opportunities for execution within the team, and be comfortable working in a lean, proactive, highly visible team.
All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.
What you'll do:
Own management of Digital Go-to-Market process; including tactical digital calendar planning, oversight of digital marketing and eCommerce content briefs, cross-functional communications, and go-live execution process
Manage all digital content calendars; ensuring alignment between Digital, eComm/CX, Brand, Creative and Allocations teams to ensure monthly calendars achieve required revenue performance, and that we have necessary inventory and creative content to support
Support full funnel campaign planning, ensuring all digital campaigns are executed at the right journey stages for the right channels
Create content plan for eCommerce website to support monthly campaigns; ensuring briefs are input and content is live at the right time
Oversee planning and execution of online promotions (including discounted sales and GWP’s), ensuring cross-functional partners are aware of upcoming promotions and all are executing as required
Oversee and manage online discount code strategy and execution
Lead Digital & eCommerce team campaign and performance related reporting decks; such as campaign post-mortems and content briefing presentations
Support ad-hoc Digital operations tasks such as new vendor set ups, platform, agency and new marketing channel scoping, etc.
Support department budget tracking, and invoice submission and reconciliation
Strategic oversight and coordination of the performance influencer program to drive top-line revenue, including overseeing macro to micro influencers and owning large-scale partnership relationships
Support all aspects of influencer program maintenance and growth; including delivery of campaign briefs, day to day communications, contract negotiations, gifting and seeding strategy, budget management and KPI reporting
Manage and oversee day to day responsibilities of external digital program agencies, including ensuring they are meeting and exceeding targeted KPI’s
Own management of online digital experiences such as shopping quizzes, customer subscriptions, loyalty programs etc.
Forecast, measure and report on digital program results on a weekly, monthly and quarterly basis (spend, ROAS, revenue, new customer reach etc.)
Support community-centric digital programs as they relate to saje.com/.ca
Work on other duties as assigned. This is an ever-evolving role and adaptability will be the key to success
We'd love to hear from you if you have:
Bachelor’s Degree or diploma in Marketing or related field; or equivalent years of combined education and experience
Minimum 4 years’ direct digital & eCommerce program and operations management experience (influencer, CRM, calendar planning and execution, promotions management, etc.)
Must have experience working internally brand side, with strong cross functional experience built.
Must have managing Digital Projects end to end, ideally within a brand with a multi-product sku count.
Experience overseeing execution, coordination, and detailed process of digital promotions and Go-to-Market calendars, with optimized customer journey experience being the focus of all campaign executions
Results-oriented and process driven, with high expectations of self and team
Excellent communication skills (oral and written)
Ability to problem solve and seek out solutions
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
Why Saje?
Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work.
The compensation range on average for this position is from $80,000 - 88,000 annually. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.
In addition to your base, we offer:
A hybrid way of working
Flexible work hours based on business needs
Wellness days to ensure you're taking care of you mental and physical health
Health benefits - comprehensive health, vision and dental packages
Paid sick days
Generous product discount
Full onboarding plan and onboarding buddy to help you settle in
Employee Assistance Program - 24/7 support, resources, and information available to you and your family
Paid time off to ensure you're resting & recharging
Product training to help you learn about the benefits and efficacy of our 100% natural products to support your own wellness journey
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Join our team!
If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly.
Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.
💡 Quick Summary
Seeking a career-building opportunity? The Manager, Digital & eCommerce Operations (13 month contract) position is now open for candidates interested in the MIS Executive sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
