Job Description
Full job description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Enterprise Digital Experiences team (EDX) EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions.
The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com , Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.
We're looking for an experienced and dynamic digital Product Manager/Owner to join the Digital Payments team. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments.
With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
Responsibilities:
Define the digital payments product vision and your roadmap by working with leadership, key stakeholders, and partners
Drive global development for experiences with millions of daily views, partnering closely with the Web, Mobile, and Push channel teams
Work closely with technology teams to develop, test and deliver features and services
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization
Lead prioritization and development efforts with scrum team
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Embody design-thinking in your practice, including empathy and journey mapping, and UX research
Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understand and apply new trends and competitive best practices into product roadmap and requirements.
Support development of appropriate tracking and reporting to determine product performance.
Minimum Qualifications:
Bachelor’s Degree in related field required
2/3+ years of experience in Product Management/Development
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Enterprise Digital Experiences team (EDX) EDX seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions.
The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com , Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.
We're looking for an experienced and dynamic digital Product Manager/Owner to join the Digital Payments team. The Product Manager/Owner will drive global development for digital experiences with millions of daily views- focusing on growing digital engagement through modernization, monetization and reduced fraud losses through Payments.
With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
Our product managers/owners are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
Responsibilities:
Define the digital payments product vision and your roadmap by working with leadership, key stakeholders, and partners
Drive global development for experiences with millions of daily views, partnering closely with the Web, Mobile, and Push channel teams
Work closely with technology teams to develop, test and deliver features and services
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicate the vision of personalization, its impact to marketing and other content, and the high-level business needs to leaders across the organization
Lead prioritization and development efforts with scrum team
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Embody design-thinking in your practice, including empathy and journey mapping, and UX research
Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
Understand and apply new trends and competitive best practices into product roadmap and requirements.
Support development of appropriate tracking and reporting to determine product performance.
Minimum Qualifications:
Bachelor’s Degree in related field required
2/3+ years of experience in Product Management/Development
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
💡 Quick Summary
Seeking a career-building opportunity? The Manager-Digital Product Management position is now open for candidates interested in the Back Office Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
