Job Description
Manager, Donor Education & Engagement
We wake up to a different alarm.
The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.
How you will make a difference:
Reporting to the Senior Manager, Donor Experience the Manager, Donor Education & Engagement will develop, oversee and implement engagement experiences for B2B and B2C donor segments that achieve brand affinity with donors and participants resulting in increased donations to United Way.
Lead the design and implementation of new engagement opportunities annually, in collaboration cross-organizationally, that reflect organizational priorities, donor interests and align with the focus of the campaign message
Enhance and implement United Way’s donor engagement products to meet the needs of UW’s donor segments. These products include speaker’s bureau, tours, group volunteering, facilitated activities and other arising opportunities for donors to experience and learn about UW’s work.
Develop engaging, high-quality, and accessible learning content and engagement activities about United Way’s work
Write detailed content and speaking notes for engagement and educational opportunities, such as panel discussions and tours to help audiences understand United Way’s work in community
Develop and deliver the training of United Way Speakers’ Bureau Volunteers to effectively deliver the United Way change story
Consult and collaborate effectively with managers in Donor Relations, Community Impact departments and their external contacts to develop engagement opportunities for different donor segments
Lead the development of new, bespoke engagement opportunities for strategic and high-value donor segments
Develop training and communication tools to enable fundraisers to leverage donor engagement products with their donor segments. This includes both staff fundraisers as well as volunteer fundraisers.
Develop efficient and effective program logistics for engagement opportunities including registration, confirmations, pre- and post-communications and feedback
Collaborate on the development and implementation of an annual review process of all donor engagement activities, including determining key performance indicators, measuring success against these indicators and providing an annual report on the performance of all donor engagement activities to the Director, Marketing & Donor Experience.
Develop work plan of team with specific goals, metrics and measurements
What you bring to the role:
5 years progressive experience in event/program management. Education, Facilitation and/or Fundraising experience an asset.
Strong facilitation skills and comfort speaking to small or large groups in-person and virtually Experience developing and providing training and facilitation to a variety of audiences
Strong knowledge of community and social issues
Demonstrated ability to effectively manage constituent relationships
Strong communication skills (both written and verbal)
Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse employee population and multiple stakeholders
Ability to coordinate complex projects and plans
Willingness to actively contribute to the organizational equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally.
Proven organizational abilities and the ability to manage competing priorities and meet deadlines under pressure
Proven ability to take initiative and carry projects to completion with minimum supervision
Ability to generate creative ideas and then develop them into cost-effective solutions
Ability to gather and analyze information needed for problem solving and decision making
Ability to influence, negotiate and manage contentious issues to resolution
Being part of our team:
Competitive total compensation package including:
Salary
Comprehensive benefits
Defined benefit employer-matching pension
Life insurance
Short-term and long-term disability benefits
Employee and family assistance program (EFAP)
Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
Commitment to the well-being and work-life balance for our employees
Collaborative, high-performing, and team focused on long-term and collective success
Largest United Way world-wide
Work with the GTA’s top philanthropic leaders
Please apply no later than April 22, 2026.
We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.
As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.
As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.
About United Way Greater Toronto:
As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.
Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.
Learn more about our work at unitedwaygt.org.
Diversity & Inclusion:
United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
We wake up to a different alarm.
The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.
How you will make a difference:
Reporting to the Senior Manager, Donor Experience the Manager, Donor Education & Engagement will develop, oversee and implement engagement experiences for B2B and B2C donor segments that achieve brand affinity with donors and participants resulting in increased donations to United Way.
Lead the design and implementation of new engagement opportunities annually, in collaboration cross-organizationally, that reflect organizational priorities, donor interests and align with the focus of the campaign message
Enhance and implement United Way’s donor engagement products to meet the needs of UW’s donor segments. These products include speaker’s bureau, tours, group volunteering, facilitated activities and other arising opportunities for donors to experience and learn about UW’s work.
Develop engaging, high-quality, and accessible learning content and engagement activities about United Way’s work
Write detailed content and speaking notes for engagement and educational opportunities, such as panel discussions and tours to help audiences understand United Way’s work in community
Develop and deliver the training of United Way Speakers’ Bureau Volunteers to effectively deliver the United Way change story
Consult and collaborate effectively with managers in Donor Relations, Community Impact departments and their external contacts to develop engagement opportunities for different donor segments
Lead the development of new, bespoke engagement opportunities for strategic and high-value donor segments
Develop training and communication tools to enable fundraisers to leverage donor engagement products with their donor segments. This includes both staff fundraisers as well as volunteer fundraisers.
Develop efficient and effective program logistics for engagement opportunities including registration, confirmations, pre- and post-communications and feedback
Collaborate on the development and implementation of an annual review process of all donor engagement activities, including determining key performance indicators, measuring success against these indicators and providing an annual report on the performance of all donor engagement activities to the Director, Marketing & Donor Experience.
Develop work plan of team with specific goals, metrics and measurements
What you bring to the role:
5 years progressive experience in event/program management. Education, Facilitation and/or Fundraising experience an asset.
Strong facilitation skills and comfort speaking to small or large groups in-person and virtually Experience developing and providing training and facilitation to a variety of audiences
Strong knowledge of community and social issues
Demonstrated ability to effectively manage constituent relationships
Strong communication skills (both written and verbal)
Excellent teamwork, interpersonal and constituent service skills including the ability to work respectfully and inclusively with a diverse employee population and multiple stakeholders
Ability to coordinate complex projects and plans
Willingness to actively contribute to the organizational equity framework through participation in learning opportunities and implementing anti-oppressive, and anti-racist learnings into action internally and externally.
Proven organizational abilities and the ability to manage competing priorities and meet deadlines under pressure
Proven ability to take initiative and carry projects to completion with minimum supervision
Ability to generate creative ideas and then develop them into cost-effective solutions
Ability to gather and analyze information needed for problem solving and decision making
Ability to influence, negotiate and manage contentious issues to resolution
Being part of our team:
Competitive total compensation package including:
Salary
Comprehensive benefits
Defined benefit employer-matching pension
Life insurance
Short-term and long-term disability benefits
Employee and family assistance program (EFAP)
Generous paid time-off package including vacation, personal and cultural days, summer hours and hybrid work environment
Commitment to the well-being and work-life balance for our employees
Collaborative, high-performing, and team focused on long-term and collective success
Largest United Way world-wide
Work with the GTA’s top philanthropic leaders
Please apply no later than April 22, 2026.
We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.
As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.
As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.
About United Way Greater Toronto:
As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.
Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.
Learn more about our work at unitedwaygt.org.
Diversity & Inclusion:
United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.
💡 Quick Summary
Seeking a career-building opportunity? The Manager, Donor Education & Engagement position is now open for candidates interested in the Education Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
