Job Description
Department of Customer Service
Reference number
req50258
Occupation
Project Management
Work type
Full-Time
Location
Sydney City
Salary Information
149,739-173,174
Closing date
21 April 2026 at 10:00am
Manager – Emergency Management
Grade: 11/12
Salary range: $149,739-173,174 + superannuation and leave loading
Duration: Permanent full-time, ongoing
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies
Lead the protection of NSW’s critical telecommunications during emergencies, ensuring communities and frontline responders stay connected when it matters most.
We are looking for a manager to lead telecommunications incidents and deliver strategic projects and under the Emergency Management function and Telecommunications Services Functional Area (TELCOFA).
This position plays a key role in the emergency management phases of prevention, preparedness, response and recovery for telecommunications in NSW.
The successful applicant will build on relationships with carriers, Emergency Services Organisations and other functional areas that support the State Emergency Management Plan. You will bring proven experience of influencing diverse and senior stakeholders. You are able to communicate technical information in clear and simple language.
The role reports to the Director of Emergency Management.
About the team
This role sits within the Customer and Emergency Management Division in the NSW Telco Authority.
NSW Telco Authority works to protect telecommunications infrastructure to help keep people safe and connected.
In this role you will:
Support NSW Telco Authority’s strategic priorities and emergency management programs of work.
Lead a team within the Telecommunications Emergency Management Unit and provide strategic and operational direction. This includes being available as a part of an on-call roster, to respond to actual and potential significant telecommunications service interruptions in NSW.
Coordinate responses to telecommunications outages and facilitate the protection of telecommunications infrastructure.
Represent the Telecommunications Services Functional Area on the State Emergency Management Committees and contribute to the development of state-wide emergency management policy, planning and practice to minimise service interruptions.
Provide expert leadership and strategic advice on telecommunications incidents and emergency operations, capability development and lessons management to ensure the ongoing development of the TELCOFA.
Develop, build and maintain strategic relationships with key stakeholders through effective communication, negotiation and issues management to foster collaboration and leverage expertise to plan for, respond to and recover from emergencies and major events.
For more information on the role and its accountabilities, click here to view the role description.
To be successful in this role you will demonstrate:
An understanding of Telecommunications Mobile Network Operators in Australia.
Familiarity with the operation of the Public Safety Network, its service delivery standards and P25 technology.
Demonstrated experience in emergency management and/or telecommunications.
Demonstrated experience managing a large multi-disciplinary team in an operational environment.
Leading teams in a fast-paced environment with a focus on delivering on priorities to a prescribed standard.
Being available on call 24/7, Intra-state travel related to coordination of state-wide events is required.
Hold Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
Please note that the successful applicant will be required, at times, to work outside regular working hours. An on-call allowance as applicable.
What we need from you:
Review the role description and apply by submitting an up-to-date CV and one page cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Joshua Weston on joshua.weston@customerservice.nsw.gov.au
For enquiries relating to recruitment please contact Fiona Glover via email on fiona.glover@customerservice.nsw.gov.au
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 9:59am Tuesday 21st April
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50258
Occupation
Project Management
Work type
Full-Time
Location
Sydney City
Salary Information
149,739-173,174
Closing date
21 April 2026 at 10:00am
Manager – Emergency Management
Grade: 11/12
Salary range: $149,739-173,174 + superannuation and leave loading
Duration: Permanent full-time, ongoing
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies
Lead the protection of NSW’s critical telecommunications during emergencies, ensuring communities and frontline responders stay connected when it matters most.
We are looking for a manager to lead telecommunications incidents and deliver strategic projects and under the Emergency Management function and Telecommunications Services Functional Area (TELCOFA).
This position plays a key role in the emergency management phases of prevention, preparedness, response and recovery for telecommunications in NSW.
The successful applicant will build on relationships with carriers, Emergency Services Organisations and other functional areas that support the State Emergency Management Plan. You will bring proven experience of influencing diverse and senior stakeholders. You are able to communicate technical information in clear and simple language.
The role reports to the Director of Emergency Management.
About the team
This role sits within the Customer and Emergency Management Division in the NSW Telco Authority.
NSW Telco Authority works to protect telecommunications infrastructure to help keep people safe and connected.
In this role you will:
Support NSW Telco Authority’s strategic priorities and emergency management programs of work.
Lead a team within the Telecommunications Emergency Management Unit and provide strategic and operational direction. This includes being available as a part of an on-call roster, to respond to actual and potential significant telecommunications service interruptions in NSW.
Coordinate responses to telecommunications outages and facilitate the protection of telecommunications infrastructure.
Represent the Telecommunications Services Functional Area on the State Emergency Management Committees and contribute to the development of state-wide emergency management policy, planning and practice to minimise service interruptions.
Provide expert leadership and strategic advice on telecommunications incidents and emergency operations, capability development and lessons management to ensure the ongoing development of the TELCOFA.
Develop, build and maintain strategic relationships with key stakeholders through effective communication, negotiation and issues management to foster collaboration and leverage expertise to plan for, respond to and recover from emergencies and major events.
For more information on the role and its accountabilities, click here to view the role description.
To be successful in this role you will demonstrate:
An understanding of Telecommunications Mobile Network Operators in Australia.
Familiarity with the operation of the Public Safety Network, its service delivery standards and P25 technology.
Demonstrated experience in emergency management and/or telecommunications.
Demonstrated experience managing a large multi-disciplinary team in an operational environment.
Leading teams in a fast-paced environment with a focus on delivering on priorities to a prescribed standard.
Being available on call 24/7, Intra-state travel related to coordination of state-wide events is required.
Hold Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
Please note that the successful applicant will be required, at times, to work outside regular working hours. An on-call allowance as applicable.
What we need from you:
Review the role description and apply by submitting an up-to-date CV and one page cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Joshua Weston on joshua.weston@customerservice.nsw.gov.au
For enquiries relating to recruitment please contact Fiona Glover via email on fiona.glover@customerservice.nsw.gov.au
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 9:59am Tuesday 21st April
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Manager - Emergency Management position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.