Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
The Role :
In this role, the Manager is expected to work on end to end UPI product along with which they will also be responsible for managing a team.
Roles And Responsibilities:
Handling a team size of approx. 7-10 members
Need to closely work with the team members for Gateway recon and other issues.
Have good knowledge of product (Payment Gateway business) and UPI landscape to resolve any customer, merchant or bank issues.Hands on experience in handling the NPCI files and UPI reconciliation with clear understanding on deemed cases, refund processing, UDIR etc.
Exposure on updating UPI /IMPS Flagging Transaction such DRC, RRC, RET, TTC, COMPLAINT RAISE• Handling things which impact inflow and outflow of funds at transaction level.
Complete tasks considering SLAs and preparation of various reports on a weekly and monthly basis.
Bank MIS reconciliation with system data and matching of funds on a daily basis and validate the reports from the team members.
Coordinate with Banks for issues in reconciliation and payment related issues.
Work closely with Tech teams to understand where the daily MIS files are struck and ensure the same are ingested into the dashboard and attain a 100% reconciliation. Also, find innovative ways of automation.
Balancing and matching of the funds at day ends. Analyse the difference and treatment of the same.
Research and solve payment discrepancies. Resolve invalid or unauthorized deductions by following pending deductions procedures.
Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product flows.
Ensure the team performance is at par for resolving merchant queries in a timely manner.
Understand team working at ground level and suggest ways to improve team performance and work towards growth of everyone in the team.
Demonstrate great judgement and minimize the overall team’s response TAT to merchants.
Work with internal teams, banks and third parties to resolve matters raised by merchants and their customers.
Month End Deliverables: Cost reports, Gross margin analysis.
Mandatory Qualifications :•
6+ years of experience in Operations of Payment Gateway / UPI reconciliation/ E-wallet/ Fintech firm
Good knowledge about MS-Office (Excel, Power Point)
Excellent interpersonal and communication skills, both written and verbal.
Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities.
Self-motivated and detail oriented, with a focus on solutions and outcomes.
Desire to work in a fast-paced and rapidly changing environment.
Ability to multitask, learn and adapt to new technologies.
Location - Bangalore
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, ****** orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
The Role :
In this role, the Manager is expected to work on end to end UPI product along with which they will also be responsible for managing a team.
Roles And Responsibilities:
Handling a team size of approx. 7-10 members
Need to closely work with the team members for Gateway recon and other issues.
Have good knowledge of product (Payment Gateway business) and UPI landscape to resolve any customer, merchant or bank issues.Hands on experience in handling the NPCI files and UPI reconciliation with clear understanding on deemed cases, refund processing, UDIR etc.
Exposure on updating UPI /IMPS Flagging Transaction such DRC, RRC, RET, TTC, COMPLAINT RAISE• Handling things which impact inflow and outflow of funds at transaction level.
Complete tasks considering SLAs and preparation of various reports on a weekly and monthly basis.
Bank MIS reconciliation with system data and matching of funds on a daily basis and validate the reports from the team members.
Coordinate with Banks for issues in reconciliation and payment related issues.
Work closely with Tech teams to understand where the daily MIS files are struck and ensure the same are ingested into the dashboard and attain a 100% reconciliation. Also, find innovative ways of automation.
Balancing and matching of the funds at day ends. Analyse the difference and treatment of the same.
Research and solve payment discrepancies. Resolve invalid or unauthorized deductions by following pending deductions procedures.
Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product flows.
Ensure the team performance is at par for resolving merchant queries in a timely manner.
Understand team working at ground level and suggest ways to improve team performance and work towards growth of everyone in the team.
Demonstrate great judgement and minimize the overall team’s response TAT to merchants.
Work with internal teams, banks and third parties to resolve matters raised by merchants and their customers.
Month End Deliverables: Cost reports, Gross margin analysis.
Mandatory Qualifications :•
6+ years of experience in Operations of Payment Gateway / UPI reconciliation/ E-wallet/ Fintech firm
Good knowledge about MS-Office (Excel, Power Point)
Excellent interpersonal and communication skills, both written and verbal.
Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities.
Self-motivated and detail oriented, with a focus on solutions and outcomes.
Desire to work in a fast-paced and rapidly changing environment.
Ability to multitask, learn and adapt to new technologies.
Location - Bangalore
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, ****** orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Finance Operations position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
