Job Description
Business: Fraud Operations
Open positions: 1
Role Title: MANAGER FRAUD OPERATIONS
GCB: 6
Location (Country / City): Bangalore
Recruiter Name: Kalim Sheikh
Why join us?
Fraud Operations is an integral part of Credit Control Services
The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses
The team supports most of the global businesses across all regions of the group.
The Opportunity:
The role holder will have to manage diverse range of processes within Fraud Operations in a 24/7 environment, Manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
What you’ll do:
Lead and manage the HSBCNet fraud ops teams in Bangalore
Ensure delivery of best in class service standards as agreed with the business stakeholders
Drive a risk management culture and continuously support efforts to mitigate operational risks
Drive high levels of productivity amongst teams and support various process efficiency and cost reduction objectives of the business
Ensure people engagement, escalation management and career progression of your teams
Be a positive role model and support the Fraud Ops leadership team to deliver key objectives.
What you will need to succeed in the role:
Strong leadership skills – to be able to lead the team in a High Voice environment (E)
Excellent communication skills both verbal and written (E)
Knowledge of, and experience in problem solving techniques (E)
Ability to learn quickly and transfer knowledge appropriately (E)
Ability to meet tight deadlines (E)
Strong organization and planning skills along with the ability to handle capacity and MI reporting (E)
Ability to build rapport with, and relate to a wide range of people (E)
Decision making based on experience, judgment and Fraud Operations process knowledge (E)
Self-Driven (E)
Flexibility to work 24 / 7 working environment in line with business requirements (E)
Ability to multi-task and work under pressure (E)
Ability to drive Overall Operating Efficiency in the team (D)
Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)
Specific Skills (If Any)
Knowledge /Experience in Payments / Fraud Operations is desirable (D)
All Level 6 and Level 5 applicants should have served at least 24 months in their current functional role and department
All applicants must have successfully completed their probation period
Employees must meet performance and behavioural standards as defined in the policy.
What additional skills will be good to have?
Manage teams within different sites and capability to drive strict timelines.
Proven ability to prioritise workload effectively in line with business priorities.
Reporting and MS Office skills
Knowledge of Fraud Operations
Operates effectively across cultures and in multi-cultural diverse work environments
Experience of working with multiple regional teams’ desirable.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count
We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
The information contained in this job description is a true and accurate reflection of the job as specified
Branch and Retail Banking
Open positions: 1
Role Title: MANAGER FRAUD OPERATIONS
GCB: 6
Location (Country / City): Bangalore
Recruiter Name: Kalim Sheikh
Why join us?
Fraud Operations is an integral part of Credit Control Services
The department deals with Fraud Detection, Prevention and Mitigation and constantly works towards combating financial fraud and protecting the Bank and our customers from losses
The team supports most of the global businesses across all regions of the group.
The Opportunity:
The role holder will have to manage diverse range of processes within Fraud Operations in a 24/7 environment, Manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
What you’ll do:
Lead and manage the HSBCNet fraud ops teams in Bangalore
Ensure delivery of best in class service standards as agreed with the business stakeholders
Drive a risk management culture and continuously support efforts to mitigate operational risks
Drive high levels of productivity amongst teams and support various process efficiency and cost reduction objectives of the business
Ensure people engagement, escalation management and career progression of your teams
Be a positive role model and support the Fraud Ops leadership team to deliver key objectives.
What you will need to succeed in the role:
Strong leadership skills – to be able to lead the team in a High Voice environment (E)
Excellent communication skills both verbal and written (E)
Knowledge of, and experience in problem solving techniques (E)
Ability to learn quickly and transfer knowledge appropriately (E)
Ability to meet tight deadlines (E)
Strong organization and planning skills along with the ability to handle capacity and MI reporting (E)
Ability to build rapport with, and relate to a wide range of people (E)
Decision making based on experience, judgment and Fraud Operations process knowledge (E)
Self-Driven (E)
Flexibility to work 24 / 7 working environment in line with business requirements (E)
Ability to multi-task and work under pressure (E)
Ability to drive Overall Operating Efficiency in the team (D)
Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)
Specific Skills (If Any)
Knowledge /Experience in Payments / Fraud Operations is desirable (D)
All Level 6 and Level 5 applicants should have served at least 24 months in their current functional role and department
All applicants must have successfully completed their probation period
Employees must meet performance and behavioural standards as defined in the policy.
What additional skills will be good to have?
Manage teams within different sites and capability to drive strict timelines.
Proven ability to prioritise workload effectively in line with business priorities.
Reporting and MS Office skills
Knowledge of Fraud Operations
Operates effectively across cultures and in multi-cultural diverse work environments
Experience of working with multiple regional teams’ desirable.
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count
We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
The information contained in this job description is a true and accurate reflection of the job as specified
Branch and Retail Banking
💡 Quick Summary
Seeking a career-building opportunity? The Manager Fraud Operations| GSC position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
