Manager| Fraud Risk Management

Job Profile About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showingsho w you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. PURPOSE: Play the role of a process Manager handling Fraud Risk Processes across various products encompassing Retail Clients effectively and efficiently aligned to Business strategy of the Bank. Work with Sr Manager, Fraud Risk Management and other stakeholders in the Country for smooth functioning of Fraud risk management processes and activities. Evaluate new Product requirements and Channels and support in performing gap analysis. Work on RBIs and Other regulatory requirements from the Fraud Risk perspective. Handling Group Internal Audit GIA requirements. Manage fraud risk, assisting businesses with implementing the &lsquobest; in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. RESPONSIBILITIES: Strategy Support and provide inputs to Sr Manager, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country. Work with Sr Manager, Fraud Risk Management to implement Fraud Risk strategies and infrastructure for the country for channels and products within Retail segment. Manage fraud risk, assisting businesses with implementing the &lsquobest; in class' tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. Separate strategy team for Products / Interface with RSU process team, Policy, Analytics and Products to evaluate the existing risk and do assessments of new Product / Segment changes. Deploy Fraud Risk Strategies across products and channels. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes Process managers to handle fraud risk processes across various Asset products / Initiate fraud policy changes / System enhancements / Monitoring of Product wise scorecards / Central surveillance monitoring / MIS and Dashboards / Budgeting and Cost tracking & Hunter centralised process & Transaction monitoring & dispute management / complaint management. Review metrics, drive internal discussions with policy / collections / business and changes from learnings of frauds. Handle Audit. Publish metrics and reports, delinqeuncy monitoring, co-ordinate for raising risk EORP. Evaluate new Product requirements / Channels / gap analysis / CSITE requirements etc EORP tracking Submission of data for CST checks handling queries. Data submission for dashboards group dashboard Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Spearhead in-depth analysis on data sets on incidents involving suspect fraud to establish the possibility of fraud trends within the data set. Taking analysis to a logical end and identifying opportunities for improvement, placing it to relevant stakeholders for evaluation and implementation. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees Identify and track Key Performance Indicators KPIs to support strategy testing environment and daily operations. Review metrics drive internal discussions with policy / collections / business and changes from learnings of frauds. Active engagement with Product and Portfolio teams for various business in providing Fraud Risk related inputs on all initiatives / Process changes and improvements. Ensuring metrics are available for all critical activities and to devise new metrics to track the performance. Publish metrics and reports, delinquency monitoring, co-ordinate for raising risk in EORP Work on process improvement that help in bringing down the cost, increase the efficiency. TAT adherence in closure of investigations ensuring Quality of case closures. Ensuring root cause analysis on the fraud disputes to recommend process improvements. Handle Projects and new systems which also involves supporting FRAs and GAP analysis from 1st line perspective with ability to deep dive into Product and Process related changes. Identification of Loose rivets and addressing issues in a logical and tactful manner. Monitoring and tracking of performance metrics on AFD and Hunter. Increase efficiency of Hunter usage for the Products assigned. Devise strategies recommend policy changes and implement guidelines advised time to time byfranchises/ regulators. Improvisation of sampling strategy significant reduction to happen on sampling %. Improvement in TAT for both screening/ sampling. Ensuring heathy portfolio by regular analysis on the fraud trends & ******** necessary action to maintain portfolio frauds to sales ratio at optimum levels. People and Talent Support the identification, engagement and retention of high quality FRM professionals. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability. Interpersonal skills, inter- department liaising, Presentations, Representing unit in key meetings mail/ verbal communication skills, leadership qualities etc. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite. Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Embed the Group&rsquos; values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Work on RBIs and Other regulatory requirements from the Fraud Risk perspective. Handling Group Internal Audit GIA requirements. Evaluation of CSITE circulars from FRM perspective. Articulating and drafting submission for Risk related notes to be presented in various forums in the Bank. Conduct Quality checks on regular processes. In order to ensure compliance to approved processes & identify deviations, further implement control measures to minimise non-compliance. Key Stakeholders Internal stakeholders RCOs, Country Retail Risk Head Regional / Country Business Heads and Product Head, Retail Client segment FGCs/ In country governance forums or other forums, as be applicable Financial Crime Risk Country Collections Head and Policy team Relevant members of Risk Operations management team Internal IT partners supporting Retail Clients business HR & L &TD; team Operations, L&C; and Customer Experience Management unit External stakeholders Auditors and Regulators Associations Visa, MasterCard, Amex and other Regional / Local forums, Credit Bureaus and peer Banks Law Enforcement agencies Suppliers, vendors and consultants KNOWLEDGE AND SKILLS: Market Knowledge: - Awareness and understanding of the wider business, economic and market environment in which Important Company operates. Business Strategy and Model: - Awareness and understanding of Standard Chartered's Retail Clients business and that of peers in the industry Risk Management and Control: - The ability to identify, assess, monitor, control and mitigate risks to Important Company Governance, Oversight and Controls: - Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Management through both directly-managed and virtual team Regulatory Framework and Requirements: - Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders. Qualification The role holder should have minimum 8 to 10 years prior experience in Fraud Risk management and preferred experience in related financial sector/NBFC/Telecom. Excellent oral, written communication and presentation skills. Proactive self-driven and eye for detail with good analytical abilities. Ability to drive a result oriented, dynamic team & better the performance. Should have solution oriented, cost conscious approach To view information on our benefits including our flexible working please visit our. We welcome conversations on flexible working